IT Project Coordinator

The Project Coordinator will be responsible for the end-to-end delivery of data center, structured cabling, and AV/physical security installation projects, including CCTV, Access Points, and Time Clock systems, across multiple locations. Given that project scope and requirements vary by customer, the coordinator must adapt delivery plans, technician allocations, and timelines accordingly. This role ensures projects are completed on time, within scope, and to a high standard of quality. Acting as the primary liaison, the Project Coordinator facilitates communication and coordination between internal teams, field technicians, and customers.

Key Responsibilities

Project Delivery & Ownership
Manage the full lifecycle of projects involving Data Center builds, structured cabling, and AV installations. Take ownership of project timelines, milestones, budgets, and deliverables from initiation through to completion, ensuring all objectives are met.

Site Surveys & Progress Monitoring
Oversee on-site surveys to confirm project scope, assess feasibility, and verify site readiness. Continuously monitor project progress against plans, ensuring deployments are accurate and schedules are adhered to. Proactively identify and address any deviations, delays, or scope changes to keep projects on track.

Resource & Team Coordination
Collaborate with internal teams to source and assign qualified technicians for each project. Manage technician schedules, assignments, and performance across multiple concurrent site engagements. Serve as the central point of coordination between delivery teams and customers to maintain smooth communication and workflow.

Quality & Customer Satisfaction
Ensure that all installations and services meet established quality standards. Take ownership of customer satisfaction by addressing any escalations promptly and ensuring a positive overall delivery experience. Conduct quality checks and audits at critical project stages to maintain high standards.

Pre-Sales & Capability Support
Assist in responding to RFPs and RFQs by defining technician capabilities and staffing requirements. Provide guidance on technical feasibility and resource planning during the bidding and proposal phases to support successful project acquisition.

Required Qualifications

- 5 to 6 years of project management experience within a global Managed IT Services or IT infrastructure environment.
- Proven track record managing end-to-end technical or field installation projects, preferably in data centers, structured cabling, or AV/security systems.
- Strong stakeholder management skills, effectively engaging with internal teams, field technicians, and customers.
- Experience conducting and managing on-site surveys as well as tracking and reporting project progress.
- Familiarity with RFP and RFQ processes, including technical resourcing and staffing planning.
- Excellent organizational skills with the ability to coordinate multiple projects across various sites simultaneously.

There are no preferred qualifications or benefits explicitly mentioned for this role.