IT Support Engineer - Associate

At PwC, our business services and support teams are dedicated to delivering efficient administrative assistance that ensures seamless operations across the organisation. This includes managing schedules, coordinating meetings, and handling confidential information with the utmost discretion. As an assistant or office support professional, you will provide high-level administrative support to senior executives, playing a vital role in maintaining smooth workflows and effective communication within the firm. You will be a dependable team member who adapts quickly, takes ownership of tasks, and consistently delivers quality work that drives value for both clients and colleagues.

We are currently seeking a skilled IT Support Engineer to join our team. In this role, you will provide technical assistance to staff, ensuring the optimal use of hardware and software technologies. Your efforts will contribute to enhancing system performance, maintaining data security, and supporting the overall IT infrastructure.

Key Responsibilities

- Collaborate with IT managers and other departments to address technical needs and challenges.
- Provide timely IT support to staff by resolving logged issues and troubleshooting hardware, software, and network problems.
- Monitor system performance metrics and maintain databases to ensure operational efficiency and security.
- Perform software updates, hardware upgrades, and diagnostic testing to maintain system integrity.
- Document IT processes and procedures to support knowledge sharing and continuity.
- Stay informed about the latest technological advancements and trends in IT support to continuously improve service delivery.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of one year of experience as an IT Support Engineer or in a similar technical support role.
- Strong technical skills with in-depth knowledge of computer hardware, software, and networking concepts.
- Proficiency in IT helpdesk operations and support tools.
- Experience in documenting processes and monitoring system performance metrics.
- Ability to stay current with emerging technologies and IT support trends.
- Excellent interpersonal and communication skills, enabling effective collaboration across teams.

Preferred Qualifications and Additional Skills

While not explicitly required, the following skills and attributes are highly valued:

- A proactive learning mindset with a commitment to personal and professional development.
- Ability to appreciate diverse perspectives and work collaboratively in a team environment.
- Strong active listening skills and the ability to communicate ideas clearly.
- Experience with administrative support functions such as calendar management, confidential information handling, and business process improvement.
- Familiarity with corporate records management, customer service excellence, and deployment coordination.

This role does not require government clearance, nor is visa sponsorship available. Travel requirements are not specified.

Joining PwC means becoming part of a dynamic, fast-paced environment where adaptability, ownership, and quality delivery are essential. If you are a reliable IT professional eager to contribute to a leading firm’s internal technology operations, this opportunity offers a platform to grow your skills and make a meaningful impact.