IT Support Engineer

VIION Technology (Viper Group)

Islamabad , Pakistan

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Posted 17 hours ago 8 views Report Job

Viper Group is seeking a dedicated IT Support and Customer Service Engineer to manage daily technical tasks related to desktop computers, network systems, and other office equipment. The role involves troubleshooting and maintaining hardware and software issues both at customer premises and various company offices. The engineer will play a crucial part in ensuring smooth IT operations by providing timely support and resolving technical problems efficiently.

Key Responsibilities:
- Troubleshoot and resolve computer hardware and software issues promptly.
- Install, configure, and troubleshoot Windows operating system-related problems.
- Diagnose and address technical issues through phone, email, or chat support channels.
- Maintain accurate customer records using a ticketing system and escalate complex issues when necessary.
- Contribute to the development and updating of the internal knowledge base to improve support processes.
- Provide excellent customer service with strong communication skills, ensuring clear and effective interactions.
- Travel or commute to different office locations as required, with the possibility of being stationed at a single site.

Required Qualifications:
- Minimum of 1 year of relevant experience in IT support or a similar technical role.
- Proficient in troubleshooting hardware and software issues, particularly within Windows environments.
- Solid understanding of operating systems, networking fundamentals, and various hardware components.
- Strong problem-solving abilities combined with effective verbal and written communication skills in English.
- Ability to work independently and as part of a team in a fast-paced environment.

Preferred Qualifications and Benefits:
- Good command of English, both spoken and written, to facilitate clear communication with customers and colleagues.
- Working hours are from 9:00 AM to 6:00 PM, Monday through Saturday.
- This is an in-person role, requiring presence at designated work locations.

This position offers an excellent opportunity for IT professionals looking to enhance their technical skills while providing exceptional customer service in a dynamic work environment.