Posted 6 days ago 25 views
We are seeking a proactive IT Support Engineer to provide day-to-day technical assistance and ensure the smooth operation of IT systems across the organization. The ideal candidate will be responsible for resolving hardware, software, and network issues promptly while maintaining efficient IT infrastructure and supporting end-users effectively.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues.
- Perform installation, configuration, and troubleshooting of desktops, laptops, and peripherals.
- Manage hardware inventory, including repairs and replacements.
- Configure and support Windows operating systems and basic Windows Server environments.
- Troubleshoot network connectivity problems involving LAN, Wi-Fi, routers, and switches.
- Manage and resolve support tickets within established service level agreements (SLAs).
- Handle user account management tasks such as password resets, access rights, and email configuration.
- Support office IT equipment including printers and scanners.
- Assist with system upgrades, patches, and routine maintenance activities.
- Maintain accurate documentation of issues, solutions, and IT assets.
Required Qualifications:
- Proven experience in IT support or a similar technical role.
- Solid understanding of computer hardware, networking fundamentals, and operating systems.
- Strong troubleshooting and problem-solving abilities.
- Effective communication skills and good time management.
Preferred Qualifications:
- Basic knowledge of Windows Server and Active Directory is advantageous.
Work Location:
This position requires in-person attendance at the office.
This role offers the opportunity to work closely with various teams, ensuring reliable IT services and contributing to the organization’s overall productivity. Candidates who are detail-oriented, customer-focused, and eager to grow their technical expertise will find this position rewarding.
Skills
Job Details
365 Care Group Private Limited
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