IT Support Executive

OASIS Global Consulting (Pvt) Ltd

Karachi , Pakistan

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Posted 4 days ago 45 views Report Job

PKR. 35,000 - 35,000/Month

OASIS Global Consulting Pvt. Ltd. is looking for a dedicated IT Support Executive to join their team in Karachi. This full-time position involves providing essential technical support to both office-based and remote employees, ensuring the seamless operation of IT systems. The role requires troubleshooting hardware and software issues, managing Microsoft 365 user accounts, and liaising with external vendors. The working hours are from 9:00 AM to 5:00 PM, with onsite presence required Monday through Thursday and remote work on Sundays. The salary offered ranges up to PKR 40,000 per month, depending on experience and skills.

Key Responsibilities
- Deliver day-to-day technical support to employees working onsite and remotely.
- Troubleshoot issues related to Windows operating systems, laptops, desktops, software applications, printers, and network connectivity.
- Provide remote assistance to users as necessary.
- Manage basic Microsoft 365 user administration, including Outlook, Teams, and OneDrive.
- Administer company email accounts and perform routine email management tasks.
- Assist with domain management, including DNS settings and SSL certificate administration and renewals.
- Maintain regular backups of office data and IT systems.
- Keep accurate records of IT assets such as laptops, desktops, and other equipment.
- Coordinate with external vendors for hardware repairs, replacements, and other IT services.
- Support IT setup for new employees during onboarding and manage access and system requirements during employee offboarding.
- Resolve basic Wi-Fi, networking, and printer-related issues promptly.
- Maintain detailed documentation related to IT issues, assets, accounts, and recurring IT services.

Required Qualifications
- Bachelor’s degree or diploma in IT, Computer Science, or a related field.
- 2 to 4 years of experience in IT support, helpdesk, or a similar technical role.
- Strong practical knowledge of Windows operating systems and hardware/software troubleshooting.
- Basic experience with Microsoft 365 administration.
- Familiarity with email systems, domain management, DNS, and SSL certificate handling.
- Good understanding of basic networking and connectivity troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to provide timely support to both office and remote employees.
- Capable of working independently and coordinating effectively with external IT vendors.
- Reliable commute or willingness to relocate to Karachi prior to starting.

Preferred Qualifications and Benefits
- Salary range between PKR 35,000 and PKR 45,000 per month, commensurate with experience and skills.
- Work schedule includes onsite presence Monday to Thursday and remote work on Sundays.

This opportunity is ideal for an IT professional with solid technical expertise and a proactive mindset, eager to support the IT infrastructure of a growing organization in a dynamic work environment.