IT Support Executive

OASIS Global Consulting (Pvt) Ltd

Karachi , Pakistan

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Posted 2 days ago 26 views Report Job

OASIS Global Consulting Pvt. Ltd. is seeking a dedicated full-time IT Support Executive to join our team in Karachi. The successful candidate will be responsible for providing day-to-day technical support to both office-based and remote employees. This role requires hands-on troubleshooting of hardware, software, and network issues, as well as managing Microsoft 365 user administration and IT asset records. The position offers a salary of up to PKR 40,000 per month, commensurate with experience and skills. Working hours are from 9:00 AM to 5:00 PM, with Monday to Thursday onsite and Sunday as a work-from-home day.

Key Responsibilities

- Provide technical support to office and remote employees, addressing hardware, software, printer, and connectivity issues.
- Troubleshoot Windows operating systems, laptops, desktops, and peripheral devices.
- Offer remote assistance to employees when necessary.
- Manage basic Microsoft 365 user administration, including Outlook, Teams, and OneDrive.
- Oversee company email accounts and perform basic administrative tasks.
- Assist with domain management, DNS settings, and SSL certificate administration and renewals.
- Conduct routine backups of office data and systems to ensure data integrity.
- Maintain accurate records of company laptops, desktops, and other IT assets.
- Coordinate with external vendors for hardware repairs, replacements, and other IT-related services.
- Support employee IT setup during onboarding and manage access and system requirements during employee separation.
- Resolve basic Wi-Fi, networking, and printer-related issues.
- Maintain documentation related to IT issues, asset management, user accounts, and recurring IT services.

Required Qualifications

- Bachelor’s degree or diploma in IT, Computer Science, or a related field.
- 2 to 4 years of experience in IT support, helpdesk, or a similar role.
- Strong hands-on knowledge of Windows operating systems and common hardware/software troubleshooting.
- Basic experience with Microsoft 365 administration.
- Familiarity with email systems, domain management, DNS, and SSL certificate administration.
- Good understanding of basic networking and connectivity troubleshooting.
- Excellent communication and problem-solving skills.
- Ability to provide timely and effective support to both onsite and remote employees.
- Capable of working independently and coordinating efficiently with external IT vendors.

Preferred Qualifications and Benefits

- Competitive salary range of PKR 35,000 to PKR 45,000 per month based on experience.
- Opportunity to work in a dynamic environment with a mix of onsite and remote work.
- Reliable commute or willingness to relocate to Karachi is required.
- The role demands a minimum of 2 years of relevant IT support experience.
- Work location is primarily in person, ensuring close collaboration with the team.

This position is ideal for a proactive IT professional who thrives in a fast-paced environment and is committed to delivering high-quality technical support. If you meet the qualifications and are ready to contribute to a growing organization, we encourage you to apply.