IT Support Executive

Yarana Textile Mills is an emerging joint venture formed by several well-established textile manufacturers, dedicated to producing high-quality textile products through advanced manufacturing technologies. The company prides itself on delivering consistent product standards and reliable service to its customers. It offers a dynamic and innovative work environment for professionals eager to grow within the textile industry and contribute to a quality-focused manufacturing operation.

The IT Support Executive role is a full-time, on-site position based in the Karachi Division. This role is crucial in providing technical assistance to staff by diagnosing and resolving hardware and software issues promptly. The IT Support Executive will handle daily troubleshooting of user problems, maintain desktops, laptops, printers, and other related equipment, and support business applications essential to textile manufacturing processes. Additionally, the position involves basic network monitoring, coordination with vendors or senior IT personnel as required, and ensuring smooth IT operations to reduce downtime. Documentation of issues and resolutions, adherence to IT procedures, and collaboration with other departments to enhance continuous improvement and data security are also key aspects of this role.

Key Responsibilities
- Provide timely technical support for hardware, software, and user-related issues.
- Troubleshoot and resolve problems related to desktops, laptops, printers, and other IT equipment.
- Support business applications used in textile manufacturing operations.
- Perform basic network monitoring and assist with connectivity and configuration tasks.
- Coordinate with vendors and senior IT staff for escalated issues.
- Maintain IT inventory and ensure compliance with IT policies and procedures.
- Document technical issues and resolutions accurately.
- Collaborate with cross-functional teams to support continuous improvement and maintain data security.

Required Qualifications
- Strong troubleshooting and technical support skills for hardware, software, and user issues.
- Knowledge of network administration and IT fundamentals to support connectivity and system maintenance.
- Experience in IT operations, including routine monitoring and inventory management.
- Previous experience in an IT support or helpdesk role, preferably within a manufacturing or industrial environment.
- Proficiency with operating systems, office productivity tools, and common business applications.
- Excellent communication and customer service skills, with the ability to explain technical concepts clearly.
- Ability to prioritize tasks, work independently, and collaborate effectively with diverse teams.
- Diploma or degree in Information Technology, Computer Science, or a related field preferred; equivalent practical experience will also be considered.

Yarana Textile Mills offers a platform for IT professionals to engage in a fast-paced and evolving manufacturing environment, where innovation and quality are prioritized. This role provides an opportunity to develop technical expertise while contributing to the operational success of a growing textile company.