Posted Oct 18, 2026 44 views
As an IT Support Executive, you will provide onsite technical assistance for hardware, software, and network-related issues. Your role involves setting up systems, troubleshooting problems, supporting end users, and ensuring compliance with IT policies. You will be a key point of contact for maintaining smooth IT operations and resolving technical challenges promptly.
Key Responsibilities
- Provide installation, configuration, and troubleshooting support for computer hardware, software, networks, wireless devices, IP phones, printers, scanners, UPS, and IP cameras.
- Assist users in resolving computer-related problems efficiently.
- Perform installations and upgrades on all PCs and notebooks.
- Deliver endpoint support, ensuring antivirus software is properly installed and running on all systems.
- Offer Tier 1 support for local applications.
- Ensure no unauthorized or illegal software is installed within the company environment.
- Complete all tasks and responsibilities assigned by the Assistant Manager of IT Support.
- Monitor and maintain computer systems and network links to ensure optimal performance.
- Respond promptly to service issues and user requests.
- Provide technical support across the organization, including setting up Active Directory accounts for new users.
- Repair and replace equipment as necessary to maintain operational efficiency.
- Utilize strong diagnostic and troubleshooting skills to resolve technical issues in a timely manner.
- Maintain clear and professional communication with users through various channels such as web, email, and phone.
- Respond to customer calls and emails, taking appropriate action to resolve reported issues.
Required Qualifications
- Bachelor’s degree (required).
- Minimum of 2 years of experience in IT support.
- Ability to work onsite at the designated work location.
- Strong technical knowledge of hardware, software, networking, and endpoint security.
- Excellent problem-solving and communication skills.
- Familiarity with Active Directory and local application support.
Additional Information
Candidates located in or near Pipri, Gulshan-e-Hadeed, or Bin Qasim Town are preferred due to the onsite nature of the role.
This position requires a hands-on approach to IT support, ensuring that all systems and users receive timely and effective assistance. The role offers an opportunity to work closely with the IT team and contribute to the smooth functioning of the company’s technology infrastructure.
Skills
DP World NLC Logistics Private Limited
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