IT Support Executive

We are seeking a skilled IT Support Specialist to join our team and provide timely technical assistance to end-users. The ideal candidate will be responsible for diagnosing and resolving hardware, software, and network issues while ensuring smooth daily operations of IT systems. This role requires hands-on experience with desktop and network troubleshooting, excellent communication skills, and the ability to work both independently and collaboratively within a team. The position is based onsite and offers a competitive monthly salary.

Key Responsibilities

- Diagnose and resolve hardware, software, and system issues promptly to minimize user downtime.
- Troubleshoot network, internet, and connectivity problems, including LAN/WiFi, routers, and switches.
- Install, configure, and maintain desktops, laptops, printers, and other IT equipment.
- Provide user support for system setup, operating system issues, and application troubleshooting.
- Manage official email and user account support, including account creation, access management, and password resets.
- Set up and support video conferencing tools such as Zoom and Microsoft Teams.
- Log, track, and resolve IT support tickets within established timelines, escalating complex issues to relevant IT team members when necessary.
- Maintain accurate IT equipment inventory records and coordinate with vendors and the internal IT team for repairs and replacements.
- Perform routine preventive maintenance to reduce downtime and ensure system reliability.
- Adhere to company IT policies, data security standards, and best practices consistently.

Required Qualifications

- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 2 to 3 years of experience in IT support, helpdesk, or desktop/network troubleshooting, preferably within a corporate or manufacturing environment.
- Strong communication and interpersonal skills with a positive, solution-oriented approach.
- Ability to work independently and collaboratively as part of a team.

Compensation and Work Location

The role offers a monthly salary ranging from Rs50,000 to Rs70,000. This is an in-person position requiring the candidate to work onsite.

If you are a proactive IT professional with a passion for problem-solving and user support, we encourage you to apply and contribute to maintaining our organization’s IT infrastructure efficiently.