IT Support Executive

Physicians Revenue Group, Inc.

Lahore , Pakistan

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Posted 5 days ago 53 views Report Job

TEKBOOX is seeking a skilled IT Support Executive with 3 to 4 years of hands-on experience in IT infrastructure, network administration, virtualization, backup solutions, and end-user technical support. The ideal candidate will have practical knowledge of pfSense firewalls, Cisco switches, CurrentWare, VMware ESXi/vSphere, Veeam Backup, Active Directory, Kerio tunneling, and WAN/LAN troubleshooting. This role requires a proactive professional capable of managing complex IT environments and providing efficient technical support.

Key Responsibilities

- Configure and troubleshoot pfSense firewalls, including firewall rules, NAT, VPNs, and security settings.
- Set up and maintain Cisco switches, VLANs, trunking, and access ports to ensure network stability.
- Manage CurrentWare for internet monitoring, web filtering, and access control across the organization.
- Diagnose and resolve issues related to routing, TCP/IP, DHCP, DNS, subnetting, and WAN/LAN connectivity.
- Provide Level 1 and Level 2 technical support to end users, addressing hardware, software, and peripheral device issues.
- Administer VMware ESXi/vSphere environments, including virtual machine management and resource allocation.
- Monitor and maintain Veeam Backup jobs, perform data restoration, and troubleshoot backup failures to ensure data integrity.
- Manage Active Directory, including user accounts, security groups, permissions, and Group Policy configurations.
- Troubleshoot domain authentication, access permissions, and connectivity problems.
- Configure and resolve issues related to Kerio tunneling and VPN connectivity.
- Monitor server and network performance to maintain optimal system availability.
- Maintain accurate IT documentation, network diagrams, backup logs, and asset inventories.
- Coordinate with ISPs and vendors to resolve technical issues promptly.
- Document incidents thoroughly, adhere to IT security policies, and ensure compliance with support SLAs.

Required Qualifications

- Bachelor’s degree or diploma in IT, Computer Science, Networking, or a related field.
- 3 to 4 years of relevant experience in IT support and infrastructure management.
- Proven expertise in configuring pfSense firewalls and managing Cisco switches.
- Practical experience with CurrentWare, Active Directory, and Group Policy management.
- Working knowledge of VMware ESXi/vSphere and Veeam Backup solutions.
- Familiarity with Kerio tunneling and VPN configuration and troubleshooting.
- Strong understanding of routing, VLANs, TCP/IP, DHCP, DNS, subnetting, and NAT.
- Experience troubleshooting WAN/LAN connectivity and network performance issues.
- Solid hardware and software troubleshooting skills.
- Excellent analytical, communication, documentation, and problem-solving abilities.

Preferred Qualifications

- CCNA certification or equivalent networking credentials.
- VMware or Veeam certifications are highly desirable.
- Experience with server administration, network monitoring, and IT ticketing systems.
- Familiarity with IT asset management and maintaining technical documentation.

Job Location & Timing

The position is based onsite at DHA Phase 3, Y Block, Lahore. The role requires working the night shift from 6:00 PM to 3:00 AM, five days a week.

This opportunity is ideal for candidates who thrive in a dynamic IT environment and are committed to delivering high-quality technical support and infrastructure management.