IT Support

My Digital People is seeking a reliable and hands-on IT Support & Systems Administrator to join their team in Lahore, Pakistan. This full-time, on-site role involves managing daily IT operations, providing technical support to employees, maintaining systems and networks, and ensuring the secure and efficient functioning of the company’s IT infrastructure. The ideal candidate will have 2 to 4 years of practical experience with Windows systems, Microsoft 365, networking, Cloudflare, domains/DNS, WordPress hosting, VPNs, firewalls, backups, and hardware/software troubleshooting. The position requires someone who can independently resolve technical issues, communicate effectively with users, and take ownership of routine IT administration and system maintenance. Working hours are from 12:30 PM to 9:30 PM.

Key Responsibilities

IT Support & Troubleshooting: Provide day-to-day IT support and troubleshooting to employees, diagnosing and resolving hardware, software, operating system, application, printer, and connectivity issues. Deliver both remote and on-site technical support as needed. Install, configure, update, and maintain computers, laptops, peripherals, and other IT equipment. Set up new employee workstations, user accounts, software, and necessary access. Maintain organized records of IT assets, equipment, licenses, and assigned devices.

Windows & User Administration: Manage Windows computers, servers, and user accounts, including configuration and maintenance of Windows operating systems and related applications. Oversee user permissions, access rights, passwords, and basic security settings. Assist with IT access during employee onboarding and offboarding processes. Troubleshoot Windows-related performance, login, application, and connectivity issues.

Microsoft 365 Administration: Administer Microsoft 365 services such as Microsoft Teams, Exchange/Outlook, SharePoint, and user accounts. Create, modify, and disable user accounts and permissions. Troubleshoot issues related to email, calendar, Teams, SharePoint, and Microsoft 365 access. Assist with mailbox management, distribution groups, shared mailboxes, and related administrative tasks.

Domains, DNS & Cloudflare: Manage company domains and DNS records, including configuration and maintenance of DNS entries such as A and CNAME records. Administer and troubleshoot Cloudflare services to ensure optimal performance and security.

Required Qualifications

- 2 to 4 years of experience in IT support and systems administration.
- Strong knowledge of Windows operating systems and server management.
- Proficiency in Microsoft 365 administration, including Teams, Exchange, and SharePoint.
- Experience with networking concepts, VPNs, firewalls, and DNS management.
- Familiarity with Cloudflare services and domain management.
- Ability to troubleshoot hardware and software issues effectively.
- Excellent communication skills and a professional approach to user support.
- Capability to work independently and take ownership of IT tasks.

Preferred Qualifications and Benefits

While not explicitly stated, candidates with experience in WordPress hosting, backup solutions, and broader IT infrastructure management will be well-positioned for success in this role. The position offers the opportunity to work in a dynamic environment with a focus on hands-on IT administration and support. Working on-site in Lahore allows for direct collaboration with the team and immediate response to technical needs.

This role is ideal for IT professionals seeking a challenging and rewarding position where they can apply their technical skills and contribute to the smooth operation of a growing company’s IT systems.