Alzayani Investments is looking for a skilled and adaptable IT Support Officer to join our team. This role demands a combination of traditional enterprise IT knowledge and expertise in modern smart-device ecosystems. The successful candidate will serve as the escalation point for complex technical issues while taking full ownership of configuring, supporting, and maintaining a wide range of personal and connected devices. This position requires a proactive problem-solver who is equally comfortable managing Windows Server environments as troubleshooting smart home integrations and mobile devices.
Key Responsibilities
- Provide comprehensive Level 1, Level 2, and Level 3 technical support, ensuring timely and professional resolution of complex hardware and software issues.
- Lead support efforts for personal and mobile devices, including setup, configuration, and troubleshooting of iOS and Android smartphones, tablets, and personal computing devices.
- Install, configure, and troubleshoot smart ecosystem devices such as Smart TVs, media streaming boxes (Apple TV, Android TV), and smart home or office automation systems.
- Support and maintain Extra Low Voltage (ELV) infrastructure, including IP CCTV camera systems, access control, and other physical security technologies.
- Manage and troubleshoot network connectivity issues across LAN, WAN, and wireless (Wi-Fi) environments, handling Level 2 and Level 3 troubleshooting involving switches, routers, and access points.
- Assist with the administration and maintenance of Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP.
- Maintain accurate IT inventory records, document system configurations, and coordinate with third-party vendors and service providers for specialized equipment repairs.
Required Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Cisco Certified Network Associate (CCNA) certification.
- Minimum of 3 years’ experience in a similar IT support role, preferably within the investment or financial sector.
- Strong knowledge of hardware and software systems, including Windows operating systems and Microsoft Office applications.
- Proven experience troubleshooting network connectivity and performance issues.
- Solid understanding of security protocols and best practices.
- Excellent communication and interpersonal skills, with the ability to work independently or as part of a team.
- Demonstrated ability to prioritize tasks effectively and take a proactive approach to problem-solving.
This role offers the opportunity to work in a dynamic environment where technical expertise and innovation are highly valued. Candidates who thrive in fast-paced settings and enjoy working across a broad range of technologies will find this position rewarding.
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