Posted 6 days ago 44 views
We are seeking a proactive and service-oriented L1 IT Support Officer to provide first-level technical assistance to employees and ensure the smooth functioning of day-to-day IT operations. The ideal candidate will be responsible for troubleshooting basic hardware, software, networking, and system-related issues, responding to IT support requests, and escalating complex technical problems to the relevant teams when required.
The candidate should have strong problem-solving skills, a customer-focused approach, and the ability to provide timely and effective technical support in a professional work environment.
Key Responsibilities- Provide first-level technical support for hardware, software, operating systems, and network connectivity issues.
- Diagnose and resolve common IT problems related to desktops, laptops, printers, peripherals, and applications.
- Respond to IT support requests through calls, emails, tickets, or other communication channels.
- Install, configure, and maintain computer systems, software, and IT equipment.
- Assist employees with login issues, password resets, email configuration, and access-related problems.
- Perform basic network troubleshooting, including LAN, Wi-Fi, and internet connectivity issues.
- Maintain accurate records of IT incidents, service requests, and troubleshooting activities.
- Escalate unresolved or complex technical issues to L2 support or the relevant IT team.
- Assist with system updates, software installations, antivirus checks, and routine IT maintenance.
- Ensure compliance with IT policies, security guidelines, and standard operating procedures.
- Provide timely updates to employees regarding the status of their support requests.
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum 1 year of experience in IT support, help desk, or a similar role; fresh candidates with relevant skills may also be considered.
- Basic knowledge of Windows operating systems, computer hardware, software installation, and troubleshooting.
- Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
- Familiarity with Microsoft Office, email configuration, and user account management.
- Basic knowledge of Active Directory and IT ticketing systems will be an advantage.
- Strong troubleshooting, communication, and problem-solving skills.
- Ability to manage multiple support requests and prioritize tasks effectively.
- A customer-focused mindset with a willingness to learn and develop technical skills.
- Are you comfortable working the night shift?
Skills
Job Details
value Engineering
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