IT Support Officer

D. Marina is an expanding retail company with three branches specializing in cosmetics and pharmacy products, alongside its own perfume brand, Originals by D. Marina. We are seeking a knowledgeable and articulate IT professional to join our head office team. This role is essential to ensure the smooth operation of our IT systems across all locations.

As the primary IT contact for both the head office and branch locations, you will provide comprehensive support to staff on a variety of technical issues. Your responsibilities will include assisting with computers, networks, software, and point-of-sale (POS) systems to maintain uninterrupted daily operations.

Key Responsibilities
- Deliver day-to-day IT support to staff at the head office and branches, both in person and remotely via phone.
- Install, configure, and maintain computers, laptops, printers, and other office hardware.
- Manage and troubleshoot network connectivity, Wi-Fi, internet, and email systems.
- Provide technical support for POS and billing systems used at branch locations.
- Administer user accounts, email IDs, and access permissions.
- Perform regular data backups and ensure the security of company data.
- Maintain and troubleshoot CCTV systems, biometric attendance devices, and related technologies.
- Keep detailed records of IT assets, repairs, and technical issues.
- Liaise with external vendors for equipment repairs, purchases, and internet services.
- Offer clear and patient guidance to staff on basic IT usage and troubleshooting.

Required Qualifications
- Bachelor’s degree or diploma in IT, Computer Science, or a related discipline.
- Between 1 to 3 years of experience in IT support or a similar technical role.
- Solid understanding of Windows operating systems, MS Office applications, basic networking concepts, and hardware troubleshooting.
- Basic familiarity with POS or ERP systems is advantageous.
- Strong communication skills in both English and Urdu.
- Professional appearance and demeanor, with the ability to explain technical concepts clearly to non-technical users.
- Responsible, punctual, and adept at resolving problems efficiently.
- Willingness to travel to branch locations as required.

Preferred Qualifications and Benefits
- Competitive fixed monthly salary ranging from PKR 30,000 to 35,000, commensurate with experience and interview performance.
- Opportunities for career growth within a dynamic and expanding retail group.
- Supportive and professional work environment fostering collaboration and development.

This position requires in-person attendance at the head office, with occasional visits to branch locations. If you are a proactive IT professional looking to contribute to a growing retail business, this role offers an excellent opportunity to apply your skills and grow your career.