IT Support Specialist (Female)

We are looking for a committed IT Support Specialist to join our team and provide daily technical assistance to employees, ensuring the seamless operation of our IT infrastructure. This role involves installing, configuring, and troubleshooting a variety of IT equipment, managing network connectivity, and supporting essential business software. The ideal candidate will possess a strong technical foundation, excellent problem-solving skills, and the ability to thrive in a fast-paced work environment.

Key Responsibilities
Provide daily IT support by promptly addressing hardware and software issues faced by employees. Install, configure, and troubleshoot IT equipment to maintain optimal system performance. Efficiently resolve real-time technical problems encountered in the workplace. Manage LAN, Wi-Fi, and perform basic network troubleshooting to ensure consistent and reliable connectivity. Support accountancy and other business software systems to facilitate smooth operational workflows. Maintain Windows operating systems, software applications, and regularly apply system updates. Manage user accounts, email configurations, and access permissions with a focus on security. Assist in the setup and ongoing maintenance of CCTV and biometric systems. Strictly adhere to IT security policies and data protection procedures to safeguard company information.

Required Qualifications
A Bachelor’s degree in Information Technology, Computer Science, or a related discipline is essential. Candidates should have between 1 to 3 years of relevant experience in IT support or a similar technical role. A solid understanding of computer hardware, networking fundamentals, Windows operating systems, and the Microsoft Office suite is required. Strong troubleshooting and problem-solving skills are necessary to effectively address technical challenges. Good communication skills are important for clear documentation and effective interaction with users.

Preferred Qualifications and Benefits
Experience working with business software and security systems will be considered an advantage. The position offers a competitive monthly salary ranging from Rs40,000 to Rs50,000. Working hours are scheduled from 3:00 PM to 11:00 PM. The job location is in Gulberg III, Main Boulevard near Liberty Roundabout, Lahore. This is an in-person role, requiring the candidate to be present at the designated office location.

This role presents an excellent opportunity for IT professionals seeking to advance their careers in a dynamic environment while playing a key role in maintaining the smooth functioning of organizational technology systems.