IT Systems and Network Administrator

We are seeking a dedicated IT Administrator to independently manage and support our Mac devices, Mosyle MDM, Google Workspace, and office network infrastructure. This role involves providing day-to-day technical assistance while implementing practical and lasting improvements to our IT environment. You will be responsible for ensuring smooth operations across hardware, software, security, and networking systems, supporting staff effectively and maintaining a secure, efficient workplace.

Key Responsibilities

- Manage the entire device lifecycle, including purchasing, inventory management, enrollment, setup, allocation, repairs, employee offboarding, secure data erasure, and resale or disposal of devices.
- Administer Mosyle MDM and Apple Business Manager, handling device policies, app deployment, macOS updates, encryption, and compliance monitoring.
- Troubleshoot and resolve daily issues related to Mac devices, software, connectivity, and peripherals, keeping users informed and ensuring problems are fully resolved.
- Monitor, maintain, and enhance UniFi gateways, access points, switches, dual internet connections, VPNs, firewalls, and guest networks.
- Oversee CCTV systems via UniFi Protect along with other office IT equipment.
- Manage Google Workspace accounts, groups, permissions, and licenses, ensuring consistent onboarding, access modifications, and offboarding processes.
- Maintain security measures including Multi-Factor Authentication (MFA), FileVault encryption, endpoint protection, patching, and access reviews.
- Investigate security alerts and escalate incidents as necessary.
- Document system configurations, procedures, and maintain backups and recovery plans.

Required Qualifications

- Approximately three years of relevant IT experience is preferred, though flexibility exists for strong candidates.
- Solid practical skills in macOS troubleshooting, device enrollment, application management, and security policy enforcement.
- Experience with Mosyle or similar Apple Mobile Device Management (MDM) platforms.
- Working knowledge of Google Workspace administration, including user access and permissions management.
- Strong understanding of networking fundamentals such as Wi-Fi, TCP/IP, DNS, DHCP, VLANs, routing, firewalls, and VPNs.
- A methodical approach to troubleshooting, excellent communication skills, effective prioritization, and sound judgment to escalate issues appropriately.
- Initiative to identify recurring problems, research solutions, document work thoroughly, and improve existing systems.

Preferred Qualifications and Benefits

- Experience with Ubiquiti UniFi administration and UniFi Protect is advantageous.
- Familiarity with AWS operations including EC2, ECS/Fargate, S3, RDS, IAM, monitoring, backups, and cost management.
- Knowledge of Docker, CI/CD pipelines, infrastructure as code, scripting, or IT automation tools.
- Experience managing business password managers, including shared vaults, permissions, and recovery processes.
- Familiarity with task and project management tools such as ClickUp or similar platforms.
- Administration experience with 3CX or Twilio for business telephony and communications.
- Relevant certifications are welcomed but not mandatory. Examples include Cisco CCST/CCNA, CompTIA Network+/Security+, ISC2 CC, Apple Certified Support Professional, Jamf Certified Technician, or UniFi UWA/URSCA.
- Strong junior candidates are encouraged to apply, especially those who can demonstrate skills through internships, personal projects, or home labs.

This role offers the opportunity to take full ownership of the IT environment within a dynamic office setting, with the chance to grow your skills and contribute meaningfully to the organization’s technology strategy.