IT Systems and Web Administrator

A US-based healthcare practice is seeking a versatile IT and Web Systems Administrator to oversee and enhance the organization’s technical infrastructure. This hands-on role involves managing IT systems, administering the Zoho platform, maintaining the company website, supporting healthcare systems, managing AI tools, ensuring cybersecurity, and coordinating with vendors. The ideal candidate will be highly organized, technically skilled, and able to work independently within a healthcare environment that requires strict HIPAA compliance and a strong security focus. Experience supporting US healthcare or medical practices is highly desirable.

Key Responsibilities

- Manage, maintain, and troubleshoot IT systems, software, email accounts, and technical infrastructure.
- Maintain secure inventories of IT assets, administrator accounts, credentials, software licenses, and vendor access.
- Administer user permissions, multifactor authentication (MFA), account recovery, and system access controls.
- Provide technical support and coordinate with external vendors as needed.
- Maintain system documentation, technical procedures, and recovery instructions.
- Administer the Zoho suite, including Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, Sign, and other applications.
- Create, update, and troubleshoot digital forms, workflows, automations, and integrations within Zoho.
- Manage user accounts, permissions, and configurations in Zoho; support staff with Zoho-related issues.
- Develop, customize, and maintain the company website using HTML, CSS, and JavaScript.
- Update website layouts, styling, interactive features, and ensure responsive design across devices.
- Troubleshoot website functionality, scripts, forms, embedded tools, and third-party integrations.
- Apply website security best practices and manage hosting, domain settings, DNS, SSL certificates, and CMS.
- Support integrations with Zoho, CRM systems, scheduling tools, and marketing automation platforms.
- Administer AI tools such as ChatGPT, Claude, Microsoft Copilot, and Google Gemini to improve workflows and efficiency.
- Train staff on AI tools and ensure responsible use in compliance with HIPAA and company policies.
- Monitor cybersecurity threats, investigate suspicious activity, and coordinate incident response and recovery.
- Manage RingCentral communication systems, including user accounts, call routing, voicemail, and troubleshooting.
- Provide technical support for healthcare systems like eClinicalWorks and manage insurance portals and referral platforms.
- Maintain social media accounts, coordinate updates, monitor online reviews, and protect patient privacy in public communications.
- Track vendor accounts, subscriptions, billing, and renewals; coordinate with vendors on technical issues and service changes.
- Oversee staff and provider onboarding/offboarding, ensuring proper access provisioning and removal across all systems.
- Maintain comprehensive documentation of systems, workflows, vendor contacts, subscriptions, and recovery procedures.
- Assist management with technical reporting, process improvements, and operational continuity planning.

Required Qualifications

- Minimum 2 years of experience in IT systems administration, website maintenance, or related technical support roles.
- Proficiency in HTML, CSS, JavaScript, and experience with website hosting, DNS management, and SSL certificates.
- Experience administering Zoho applications or similar cloud-based platforms.
- Familiarity with RingCentral or similar VoIP and communication systems.
- Strong knowledge of user access management, MFA, phishing prevention, data backups, and cybersecurity best practices.
- Experience managing staff onboarding and offboarding across multiple systems.
- Excellent troubleshooting, documentation, and organizational skills.
- Experience working with remote or international teams.
- Reliable high-speed internet and a secure, professional home workspace.

Preferred Qualifications and Benefits

- Healthcare experience including HIPAA compliance and EHR/EMR support (eClinicalWorks preferred).
- Familiarity with insurance payer portals and referral platforms such as Lyra, ComPsych, Zocdoc, and Psychology Today.
- Experience with AI tool administration and workflow automation.
- Basic social media administration skills.
- This is a full-time, 100% remote position offering up to $10 per hour.

This role offers the opportunity to work in a dynamic healthcare environment, supporting critical systems and driving operational efficiency through technology.