IT Technician

We are seeking a dedicated IT Technician to join our team and provide essential technical support across the organization. The ideal candidate will be responsible for maintaining IT assets, troubleshooting hardware and software issues, and ensuring smooth daily operations of IT systems. This role requires a proactive approach to system maintenance, network support, and user assistance, contributing to an efficient and reliable IT environment.

Key Responsibilities

- Maintain accurate IT inventory and asset records, ensuring any updates or changes are promptly communicated to management.
- Perform routine system maintenance and address technical issues reported by employees in a timely manner.
- Troubleshoot network connectivity problems and resolve network performance issues to maintain optimal functionality.
- Install, configure, and maintain Windows operating systems along with essential software applications.
- Configure, upgrade, and maintain computer hardware, peripherals, and software components to support organizational needs.
- Install, update, and maintain software applications to ensure systems operate at peak performance.
- Conduct basic troubleshooting and routine maintenance of CCTV camera systems.
- Identify, diagnose, and resolve hardware and software-related technical problems efficiently.
- Carry out regular preventive maintenance on computer systems and other IT equipment to minimize downtime.
- Perform data backups and assist with data recovery processes when necessary.
- Provide technical assistance, user guidance, and day-to-day IT support to employees to enhance productivity.
- Maintain IT complaint logs, monitor the resolution of issues, and process IT requisitions promptly.
- Undertake any additional duties as assigned by the Assistant Manager – IT or IT Manager.

Required Qualifications

- Bachelor’s degree in Information Technology, Computer Science, or a related field.
- 1 to 2 years of relevant experience in IT support or a similar technical role is preferred.
- Proven ability to troubleshoot and resolve hardware, software, and network issues.
- Familiarity with Windows operating systems and common software applications.
- Basic knowledge of CCTV camera system maintenance and troubleshooting.
- Strong organizational skills to maintain accurate IT asset records and documentation.
- Effective communication skills to provide clear technical support and user guidance.

Preferred Qualifications and Benefits

- Prior experience as an IT Technician or in a comparable technical support role is highly desirable.
- Opportunity to work in a dynamic, in-person environment that encourages professional growth.
- Full-time position offering hands-on experience with diverse IT systems and infrastructure.

This role requires a motivated individual who is detail-oriented and capable of managing multiple IT responsibilities efficiently. If you are looking to contribute your technical expertise in a supportive team setting, this position offers a valuable opportunity to develop your career in IT support.