Jr. Associate Customer Support

Hakeem Easy Finance, a prominent fintech company based in Islamabad (I9/2), is seeking a Jr. Associate Customer Support to join their team. This role focuses on assisting customers primarily through chat and email channels. The ideal candidate will be professional, patient, and solution-oriented, ensuring a smooth and positive experience for clients while representing the company’s commitment to exceptional service and trust.

Key Responsibilities:
- Respond promptly and professionally to customer inquiries via chat and email.
- Assist customers with questions related to accounts, products, or services.
- Accurately document and track all customer interactions and issues.
- Escalate complex problems to the appropriate departments while maintaining customer satisfaction.
- Support efforts to improve customer support processes and contribute to the knowledge base.

Required Qualifications:
- Strong communication skills in both English and Urdu.
- Minimum of a Bachelor’s degree; candidates with Intermediate education and relevant experience will also be considered.
- Basic proficiency in MS Office or similar software applications.
- Demonstrated problem-solving abilities and a customer-focused mindset.
- Ability to manage multiple customer queries efficiently.
- Prior experience in customer support (chat and email) is advantageous but not mandatory.

Preferred Qualifications and Benefits:
- Opportunity to work with a growing fintech company offering innovative financial solutions.
- Potential for learning and career advancement within the financial services sector.
- Collaborative and supportive work environment fostering professional growth.
- Monthly salary of Rs. 41,000.
- This is an in-person role based in Islamabad.

Applicants will be asked to provide information regarding their current residence, age, education, and any previous experience in customer support through chat and email during the application process.