Junior Client Success Manager (3-Month Internship) | Remote, US Hours

YellowHorns is a dynamic marketing and automation agency serving clients across the US in sectors such as e-commerce, energy, and healthcare. As a small but expanding team, we are seeking an intern to act as a vital communication bridge between our clients and internal team. This role involves managing client interactions and project details rather than technical tasks, offering valuable exposure to client management and coordination in a remote work environment.

Key Responsibilities
- Participate in client and internal team meetings, taking clear and accurate notes.
- Communicate with clients daily to gather their requirements and ensure their needs are understood.
- Maintain and update client requests in the project tracking system to reflect current progress.
- Assign tasks to appropriate team members and verify the quality of their work before completion.
- Follow up with clients to obtain necessary materials such as photos, approvals, and additional information.
- Prepare and send meeting summaries and weekly updates to clients to keep them informed.

Required Qualifications
- Excellent command of written and spoken English.
- Bachelor’s degree is preferred but not mandatory.
- Experience in managing people, projects, or clients, including internships or university projects.
- Ability to work night hours consistently, with access to a reliable laptop, stable internet connection, and power backup.
- Strong respect for client confidentiality and professionalism.

Preferred Qualifications and Benefits
- This internship offers a monthly stipend of 10,000 PKR for a duration of three months.
- Upon successful completion, interns will receive a YellowHorns certificate and may be provided with a reference letter.
- Weekly one-on-one mentoring sessions and training will be provided, focusing on client communication, quality assurance, and the use of AI tools.
- Gain hands-on experience working directly with US clients and company founders.
- Performance reviews will be conducted at the end of the three-month period, with the possibility of continued engagement as the company grows.

The position requires a commitment of 8 hours per day, Monday through Friday, working remotely. The typical working hours are approximately 6 PM to 3 AM Pakistan time (8 AM to 5 PM EST), with some flexibility on certain days. This role is ideal for individuals looking to develop their client management skills and gain practical experience in a fast-paced agency environment.