Junior Customer Service Representative

OctaMD is a leading provider of comprehensive medical billing solutions, dedicated to helping healthcare practices enhance their revenue cycle and operational efficiency. Utilizing advanced technology alongside deep industry expertise, OctaMD offers a wide range of services including medical coding, claim submission, denial management, accounts receivable follow-up, and payment posting. The company also supports front-office operations such as patient scheduling, eligibility and benefits verification, authorizations, charge creation and submission, and clear patient statements. By managing complex billing processes end-to-end, OctaMD enables healthcare providers to focus on delivering high-quality patient care while improving financial performance and patient satisfaction.

Key Responsibilities:
- Handle inbound and outbound customer inquiries related to medical billing services, account status, and service usage, ensuring timely and accurate responses.
- Resolve customer issues and guide clients through processes such as claim submissions and scheduling.
- Document all interactions thoroughly in the support system and escalate complex cases to appropriate internal teams.
- Collaborate closely with billing, coding, and operations teams to investigate and troubleshoot customer concerns.
- Follow up on pending requests to ensure resolution and maintain high levels of customer satisfaction.
- Consistently adhere to service standards while maintaining clear, professional, and empathetic communication in every interaction.

Required Qualifications:
- Proven skills in customer support and service, capable of managing inquiries and providing responsive assistance.
- Ability to maintain and enhance customer satisfaction through empathetic and solution-oriented communication.
- Strong verbal and written communication skills, effective in engaging with diverse stakeholders.
- Troubleshooting abilities to identify issues, analyze root causes, and coordinate effective resolutions.
- Experience with CRM or ticketing systems and proficiency in basic office software for documentation and follow-up.
- Strong organizational skills with attention to detail and the ability to manage multiple customer requests simultaneously.
- Minimum of a high school diploma; additional education in business, healthcare administration, or related fields is advantageous.

Preferred Qualifications and Benefits:
- Previous experience in healthcare, medical billing, or a related service environment is highly beneficial.
- Opportunity to work full-time in a dynamic, on-site role based in Johar Town, contributing directly to the success of healthcare clients.
- Exposure to a collaborative work environment that values professional growth and development in the medical billing industry.

This role offers a unique chance to join a company committed to improving healthcare providers’ financial and operational outcomes while delivering exceptional customer support.