Junior Customer Service Representative

OctaMD is a leading provider of comprehensive medical billing solutions, committed to helping healthcare practices enhance their revenue cycle management and operational efficiency. Utilizing advanced technology alongside industry expertise, the company offers a range of services including medical coding, claim submission, denial management, accounts receivable follow-up, and payment posting. Additionally, OctaMD supports front-office functions such as patient scheduling, eligibility and benefits verification, authorizations, charge creation and submission, and clear patient statements. By managing complex billing processes end-to-end, OctaMD allows healthcare providers to focus on delivering exceptional patient care while improving financial performance and patient satisfaction.

Key Responsibilities
- Handle inbound and outbound customer inquiries related to medical billing services, account status, and service usage, ensuring timely and accurate responses.
- Resolve customer issues and guide clients through processes such as claim submissions and scheduling.
- Document all customer interactions accurately within the support system.
- Escalate complex cases to appropriate internal teams when necessary.
- Collaborate closely with billing, coding, and operations teams to investigate and troubleshoot customer concerns.
- Follow up on pending requests to ensure resolution and maintain high levels of customer satisfaction.
- Consistently adhere to service standards while maintaining clear, professional, and empathetic communication in every interaction.

Required Qualifications
- Proven experience in customer support or customer service roles, demonstrating the ability to manage inquiries and provide responsive assistance.
- Strong communication skills, both verbal and written, capable of interacting effectively with diverse stakeholders.
- Ability to troubleshoot issues by identifying problems, analyzing root causes, and coordinating effective solutions.
- Familiarity with CRM or ticketing systems and basic office software for documentation and follow-up tasks.
- Excellent organizational skills, attention to detail, and the ability to manage multiple customer requests simultaneously.
- Minimum of a high school diploma; further education in business, healthcare administration, or related fields is advantageous.

Preferred Qualifications and Benefits
- Previous experience in healthcare, medical billing, or a related service environment is highly beneficial.
- Post-secondary education in relevant disciplines will be considered a plus.

This full-time, on-site position is based in Johar Town and offers an opportunity to contribute directly to improving financial outcomes and patient satisfaction for a diverse range of healthcare clients. The role requires a professional, empathetic approach and a commitment to maintaining high service standards in a dynamic environment.