JUNIOR CUSTOMER SUPPORT ENGINEER

MUSHKO Printing Solutions Pvt Ltd

Karachi , Pakistan

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Posted 15 hours ago 1 views Report Job

Mushko Printing Solutions (Pvt.) Ltd. is seeking a motivated and technically skilled Junior Customer Support Engineer to join our technical support team. The ideal candidate will provide both on-site and remote assistance to customers, ensuring the smooth operation of printers, multifunction devices (MFPs), and related equipment. This role offers an excellent opportunity for fresh graduates or those early in their technical careers to gain hands-on experience in a dynamic environment.

Key Responsibilities

- Provide on-site and remote technical support to customers, addressing their hardware and software concerns promptly.
- Install, configure, troubleshoot, and maintain printers, MFPs, and associated devices to ensure optimal performance.
- Diagnose and resolve hardware issues as well as basic software and driver problems.
- Attend to customer complaints with professionalism and ensure timely resolution to maintain customer satisfaction.
- Perform preventive maintenance and routine servicing of equipment to minimize downtime.
- Assist with the installation and configuration of printing and document management solutions tailored to customer needs.
- Maintain accurate service records, visit reports, and other required documentation to support service quality and accountability.
- Coordinate effectively with internal teams regarding technical issues, spare parts availability, and customer requirements.
- Uphold a high standard of customer service and professional communication at all times.

Required Qualifications

- Diploma or Bachelor’s degree in Electrical, Electronics, Computer, Mechatronics, or a related technical field.
- Fresh graduates are encouraged to apply, demonstrating eagerness to learn and grow.
- Basic understanding of hardware components, networking fundamentals, and troubleshooting techniques.
- Strong problem-solving and analytical skills to identify and resolve technical issues efficiently.
- Excellent communication skills and the ability to handle customers with professionalism and patience.
- Willingness to travel to customer sites as required to provide hands-on support.
- Ability to work independently as well as collaboratively within a team environment.
- Possession of a valid driving license is considered an advantage.

Preferred Qualifications and Benefits

This position offers valuable hands-on technical experience with leading printing and document management solutions. The company provides training and development opportunities to help employees enhance their skills and advance their careers. Working with corporate customers in a professional service environment will broaden your exposure and expertise. Career growth opportunities are available and will be based on individual performance.

The monthly salary for this role starts from Rs45,000. The position requires in-person attendance at the work location.

This role is ideal for candidates looking to build a strong foundation in technical support within the printing solutions industry while contributing to customer satisfaction and operational excellence.