Junior Operations Executive

This role involves supporting the smooth daily operations of a shopping mall by ensuring a clean, safe, and welcoming environment for all visitors. The successful candidate will assist in monitoring various operational aspects, including cleanliness, safety, and customer service, while coordinating with multiple teams to address any issues promptly. This position requires active engagement in floor inspections, reporting, and supervising mall staff to maintain high standards throughout the facility.

Key Responsibilities

- Assist in monitoring daily mall operations to maintain a clean, safe, and customer-friendly environment.
- Conduct regular floor walks to identify and report operational, housekeeping, maintenance, and safety concerns.
- Oversee cleanliness and hygiene standards in restrooms and common areas.
- Support daily inspections of assigned retail outlets and document observations accurately.
- Maintain and update inspection checklists, ensuring timely follow-up and closure of identified issues.
- Monitor customer movement, parking areas, and high-traffic zones, reporting any operational challenges.
- Assist in supervising and coordinating mall floor staff to ensure proper deployment and completion of tasks.
- Respond to customer queries, complaints, and routine operational issues, escalating matters as necessary.
- Coordinate effectively with Housekeeping, Security, Maintenance, and other support teams to resolve issues promptly.
- Maintain daily operational records and provide regular updates to the Operations Executive or Duty Manager.

Required Qualifications

- Bachelor’s degree in Business Administration, Management, Hospitality, Engineering, or a related field.
- 0–2 years of relevant experience; fresh graduates are encouraged to apply.
- Basic proficiency in MS Office applications, particularly Word and Excel.
- Strong communication and coordination skills to interact effectively with teams and customers.
- Willingness to work in shifts, including weekends and public holidays.

Preferred Qualifications and Benefits

- Certifications in Facilities Management, Operations, Hospitality, or Health & Safety are considered an advantage.
- Opportunity to gain hands-on experience in mall operations and customer service in a dynamic environment.
- Exposure to cross-functional teamwork involving housekeeping, security, and maintenance departments.

Interested candidates are encouraged to apply before the closing date of 20 October 2026.