L&D Specialist-Logistics

This role involves designing and delivering comprehensive technical training programs across Pakistan’s logistics operations. The successful candidate will be responsible for onboarding new hires, conducting refresher sessions, and upskilling employees to bridge capability gaps. Training will be delivered through various methods including classroom, on-the-job, and virtual formats. The role requires developing clear, practical learning materials that simplify complex logistics processes and ensuring all content remains aligned with the latest operational standards and procedures. Monitoring training effectiveness through assessments and collaborating closely with operations teams to ensure knowledge is effectively applied on the job are key aspects of this position.

Key Responsibilities

- Design and implement technical training programs tailored for Pakistan Logistics.
- Conduct structured onboarding sessions covering processes, SOPs, systems, KPIs, and operational expectations for new employees.
- Deliver refresher and upskilling training based on operational needs and identified knowledge gaps.
- Utilize classroom, on-the-job, and virtual training methods as appropriate.
- Develop and maintain a variety of training materials including presentations, SOP-based guides, tutorials, case studies, quizzes, and assessments.
- Simplify complex logistics processes into easy-to-understand learning content.
- Keep training materials updated with the latest process and system changes.
- Create and administer quizzes, tests, and knowledge checks to evaluate learning outcomes.
- Conduct pre- and post-training assessments to measure knowledge improvement and identify gaps.
- Collaborate with Operations teams to ensure effective application of training in daily work.
- Maintain detailed training trackers for onboarding, refresher sessions, assessments, certifications, and completion status.
- Monitor attendance, completion rates, assessment scores, and knowledge gaps.
- Prepare regular training reports and dashboards for management review.
- Maintain accurate training records across logistics functions.
- Partner with Operations Excellence and Logistics teams to identify performance gaps addressable through training.
- Analyze operational data and recurring issues to uncover capability gaps and design targeted interventions.
- Develop and measure the effectiveness of training initiatives against operational KPIs.
- Establish standardized onboarding frameworks, checklists, and learning paths for various logistics roles.
- Ensure timely completion of required training by new hires.
- Coordinate with Operations and HR to facilitate smooth transitions from training to live operations.
- Continuously improve onboarding processes based on feedback and new-hire performance.
- Support behavioral and interpersonal training initiatives such as communication, customer handling, teamwork, problem-solving, workplace behavior, and professional conduct.
- Coordinate with HR and Learning & Development teams for specialized training needs.
- Manage training schedules to minimize operational disruption.
- Serve as the Learning & Development focal point for Pakistan Logistics, continuously gathering feedback to enhance training effectiveness.
- Leverage AI tools to improve efficiency in Learning & Development tasks.

Required Qualifications

- Bachelor’s degree in Business Administration, Human Resources, Supply Chain, Logistics, Operations, or a related field.
- 2 to 4 years of relevant experience in Learning & Development, Training, Operations Training, Logistics, Supply Chain, E-commerce, Retail, or similar operational environments.
- Proven experience in designing and delivering training programs.
- Strong training delivery and presentation skills.
- Ability to develop clear, engaging training materials.
- Proficiency in Excel or Google Sheets for maintaining training trackers and reports.
- Experience creating quizzes, assessments, and knowledge checks.
- Strong analytical and problem-solving abilities.
- Comfortable working with operational data and KPIs.
- Good understanding of SOPs and process documentation.
- Strong communication and interpersonal skills.
- Highly organized, detail-oriented, self-driven, and proactive.
- Ability to work independently with a hands-on approach.
- Skilled at simplifying complex processes for effective explanation.
- Comfortable working in a fast-paced operational environment.
- Strong stakeholder coordination skills.
- Willingness to travel to logistics facilities or hubs as needed.

Preferred Qualifications and Benefits

- Relevant certifications in Learning & Development, training, logistics, or supply chain are advantageous.
- Experience working with frontline or field-based employees is preferred.
- Exposure to logistics, courier, warehouse, last-mile, transportation, or e-commerce operations is highly desirable.
- Familiarity with Learning Management Systems (LMS) or digital learning platforms is a plus.
- Experience supporting behavioral and interpersonal training initiatives.

This position offers the opportunity to play a pivotal role in enhancing operational capabilities through targeted training interventions within a dynamic logistics environment.