foodpanda, part of the Delivery Hero Group—one of the world’s leading local delivery platforms—operates in around 65 countries with its headquarters in Berlin, Germany. Since its listing on the Frankfurt Stock Exchange in 2017, Delivery Hero has been a key player in the MDAX stock market index. At foodpanda Pakistan, we are passionate about making online food ordering fast, easy, and enjoyable by connecting customers with thousands of their favorite restaurants. We thrive in a dynamic, start-up culture and are looking for talented individuals who can contribute to our continued growth.
We are currently seeking a highly motivated National Key Account Manager to join our team in Pakistan. This role offers an excellent opportunity for someone who enjoys working independently while collaborating closely with senior management. The successful candidate will play a critical role in managing relationships with key vendors who contribute significantly to foodpanda’s order volume and revenue. Reporting to the Head of Marketplace, this position demands a proactive leader with a strong commercial mindset and hands-on experience in account management.
Key Responsibilities:
- Lead, mentor, and develop a team of Account Managers, ensuring alignment with performance goals and operational standards.
- Drive commercial growth by optimizing partner performance, identifying new revenue opportunities, and enhancing customer satisfaction.
- Utilize data-driven insights to assess portfolio performance, detect inefficiencies, and implement strategic improvements.
- Build and maintain strong, trustworthy relationships with key accounts.
- Analyze market trends and anticipate upcoming needs and opportunities.
- Negotiate contracts and close agreements to maximize profitability.
- Communicate progress on weekly, monthly, and quarterly initiatives to both internal teams and external stakeholders.
- Prepare detailed reports covering commercial metrics, operational performance, product mix, and marketing campaigns.
- Forecast and track sales results and annual business forecasts.
- Design and implement exclusive marketing campaigns, partnerships, and co-branding activities.
- Support cross-functional teams by facilitating communication, resolving urgent issues, and deploying necessary processes and tools.
- Manage additional projects and tasks as they arise.
Required Qualifications:
- Bachelor’s degree in Business Administration or a related field.
- Minimum of 4 years’ experience in a similar account management or key account role.
- Strong sense of ownership and responsibility for managing the function independently.
- Process-oriented and data-driven approach to decision-making.
- Proficiency in Microsoft Office (especially Excel) or Google Workspace tools.
- Solid understanding of the internet and e-commerce sectors.
- Proven ability to lead a team effectively.
- Skilled in root cause analysis and process flow development.
- Detail-oriented with a focus on thoroughness throughout all stages of work.
- Highly proactive with the ability to manage independent projects.
Preferred Qualifications and Benefits:
We value individuals who thrive in a fast-paced environment and enjoy tackling ever-changing goals. If you are someone who can develop initiatives from the ground up, take full ownership, and continuously improve them, you will fit well with our culture. We are driven by passion and commitment, and we seek team members who share our dedication to achieving ambitious targets.
Join foodpanda Pakistan and be part of a team that moves fast, innovates constantly, and delivers exceptional experiences to customers every day.
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