Lead Administrator L1

Wipro Limited is a global leader in technology services and consulting, dedicated to delivering innovative solutions that address complex digital transformation challenges. With a comprehensive portfolio spanning consulting, design, engineering, and operations, Wipro helps clients achieve their most ambitious goals and build sustainable, future-ready businesses. Operating across 65 countries with over 230,000 employees and partners, Wipro is committed to enabling customers, colleagues, and communities to thrive in a rapidly evolving world.

Key Responsibilities

- Incident Management and Resolution: Handle high-priority (P2) incident tickets by performing advanced troubleshooting and root cause analysis to ensure timely resolution and minimize business impact.

- SLA Monitoring: Monitor service level agreements for assigned technologies, ensuring compliance and proactively managing escalations to maintain service quality.

- Performance Tuning and Optimization: Analyze system performance trends, coordinate findings related to system behavior, and support capacity planning efforts to improve overall system efficiency.

- System Improvements: Collaborate with technical teams to develop and implement mitigation measures, evaluate new tools, and drive continuous system enhancements.

- Disaster Recovery: Conduct security assessments and recovery drills, implementing necessary controls to comply with established security standards and ensure business continuity.

- Reporting and Stakeholder Engagement: Participate in regular service review meetings, provide updates on system performance and incident status, and maintain transparent communication with stakeholders to align expectations.

- Team Collaboration: Work closely with team members to resolve open tickets and service requests, fostering a collaborative environment focused on service excellence.

- Knowledge Management: Contribute to the creation and updating of standard operating procedures (SOPs), knowledge articles, and maintain the knowledge repository to support efficient future incident resolution.

Required Qualifications

- 5 to 8 years of relevant experience in technology operations and incident management.

- Proven expertise in AWS EKS administration, including cluster management, troubleshooting, and performance optimization.

- Strong analytical skills with the ability to perform root cause analysis and implement effective solutions.

- Experience in SLA monitoring and escalation management.

- Familiarity with disaster recovery processes, security assessments, and compliance standards.

- Excellent communication skills for effective stakeholder engagement and reporting.

Preferred Qualifications and Benefits

Wipro fosters a culture of reinvention and continuous learning, encouraging employees to evolve their skills and careers alongside the dynamic technology landscape. As an end-to-end digital transformation partner, Wipro offers an empowering environment where individuals can design their own professional growth and contribute to meaningful business outcomes. Joining Wipro means being part of a purpose-driven organization committed to innovation and sustainability.

If you are inspired by transformation and eager to work in a forward-thinking company that values your development, this role offers an exciting opportunity to advance your career while making a significant impact.