Lead - Cloud Platform Engineering & Provisioning

Grade: L3
Location: Islamabad
Company: JazzWorld
Reports to: Head of Delivery and Services

At JazzWorld, we are focused on building and scaling cloud platforms that empower enterprise growth by modernizing infrastructure and delivering reliable technology experiences. As the Lead for Cloud Platform Engineering & Provisioning, you will play a pivotal role in shaping, enhancing, and scaling our hosted cloud platform. This hands-on leadership position involves driving platform architecture improvements, managing major infrastructure upgrades, introducing new cloud services, and ensuring efficient provisioning of customer workloads. You will collaborate closely with Cloud Platform Operations and various stakeholders to maintain a scalable, secure, and high-performing platform that meets evolving business needs.

Key Responsibilities
- Drive platform engineering and design by owning reference architectures and build standards across compute, storage, virtualization, data protection, and networking, ensuring alignment with technical and security requirements.
- Lead major platform upgrades, infrastructure expansions, migrations, and new-site initiatives with comprehensive testing, risk assessment, and rollback strategies.
- Introduce new cloud services from design through operational readiness, including documentation, monitoring, backup, and support arrangements.
- Manage end-to-end customer provisioning and onboarding, ensuring timely delivery and technical readiness for go-live.
- Monitor platform capacity and performance by assessing workloads, forecasting resource needs, and enforcing workload acceptance based on capacity thresholds.
- Strengthen platform reliability by reviewing technical changes, providing expertise on complex issues, and leading remediation efforts in partnership with Platform Operations.
- Serve as the technical design authority for hosted cloud solutions, supporting solution engineering and pre-sales teams in evaluating platform feasibility.
- Coordinate with OEMs and technical partners to ensure successful delivery of upgrades, migrations, and complex platform projects.
- Lead, coach, and develop engineering and provisioning teams, fostering accountability, technical skills, and efficient delivery.
- Collaborate across departments including Cloud Platform Operations, Systems Integration, Technical Support, Cybersecurity, Solution Engineering, PMO, and Supply Chain to ensure smooth service delivery and transitions.

Required Qualifications
- Bachelor’s degree in Computer Science, Electrical or Electronics Engineering, or a related field.
- Minimum of 8 years in IT infrastructure, with at least 4 years of hands-on experience in enterprise virtualization or private cloud platforms supporting production workloads.
- Proven experience with multi-tenant cloud or hosting platforms operating under defined availability commitments.
- Demonstrated success in planning and executing major platform upgrades, infrastructure expansions, or migrations in live environments with structured testing and risk management.
- Strong understanding of customer onboarding, provisioning processes, and capacity-based workload acceptance.
- Experience leading engineering teams and managing provisioning or delivery queues alongside technical change initiatives.
- Expertise in VMware technologies (vSphere, vCenter, Cloud Director, NSX) and software-defined data center technologies; experience with major version migrations is advantageous.
- Solid knowledge of enterprise compute, Linux administration, storage, backup, disaster recovery, and platform networking including tenant isolation and hybrid cloud connectivity.
- Familiarity with container platforms (e.g., Red Hat OpenShift), public cloud providers (AWS, Azure), and hybrid cloud environments is a plus.
- Understanding of multi-tenancy, identity and access management, logging, automation, self-service portals, and capacity modeling.
- Ability to assess complex workloads, forecast infrastructure needs, and use data-driven decision-making.
- Experience working with regulated environments, particularly financial services, including audit requirements, SLAs, and contractual availability.
- Relevant certifications such as VMware VCP/VCAP, Red Hat OpenShift, storage and backup vendor certifications, or ITIL preferred; equivalent experience considered.
- Comfortable managing change in live production environments, coordinating across teams and partners, including outside regular hours.

Preferred Qualifications and Benefits
JazzWorld is committed to building Pakistan’s next-generation digital services platform, offering a unique opportunity to create innovative products that impact millions. As a certified Top Employer, JazzWorld fosters an inclusive workplace where diverse talent thrives. You will be part of a dynamic environment that encourages continuous learning, scaling, and innovation—transforming ideas into category-leading businesses.

Join us to build, scale, learn, and repeat in a culture that values ambition and technical excellence.

Application deadline: 25th October 2026