Lead - Cloud Platform Engineering & Provisioning

JazzWorld is seeking a Lead for Cloud Platform Engineering & Provisioning based in Islamabad. Reporting to the Head of Delivery and Services, this role is pivotal in shaping, enhancing, and scaling the hosted cloud platform that supports critical enterprise workloads. The position demands hands-on technical leadership to strengthen platform architecture, manage complex infrastructure upgrades, and lead high-performing engineering and provisioning teams. Collaboration with Cloud Platform Operations and various stakeholders is essential to build a reliable, scalable platform that meets evolving customer needs.

Key Responsibilities
- Drive platform engineering and design by owning reference architectures and establishing build standards across compute, storage, virtualization, data protection, and networking, ensuring alignment with technical and security requirements.
- Lead major platform upgrades, infrastructure expansions, migrations, and new-site initiatives with comprehensive testing, risk assessment, and rollback plans to minimize customer impact.
- Introduce new cloud services from design through proof of concept, testing, operational readiness, and handover, ensuring all operational documentation and support mechanisms are in place.
- Manage end-to-end customer provisioning and onboarding, meeting turnaround commitments and ensuring readiness for go-live.
- Protect platform capacity and performance by assessing workloads, forecasting resource requirements, and enforcing workload acceptance based on agreed thresholds.
- Strengthen platform reliability through technical reviews, root-cause analysis, and remediation in partnership with Platform Operations.
- Act as the technical design authority for hosted cloud solutions, supporting solution engineering and pre-sales teams in evaluating platform feasibility for complex customer demands.
- Coordinate with OEMs and technical partners to ensure delivery aligns with approved designs during upgrades, migrations, and complex initiatives.
- Lead, coach, and develop engineering and provisioning teams, enhancing technical skills and establishing clear accountability for delivery and turnaround times.
- Collaborate across multiple business units including Cloud Platform Operations, Systems Integration, Technical Support, Cybersecurity, Solution Engineering, Tech PMO, and Supply Chain to ensure effective service delivery and transition.

Required Qualifications
- Bachelor’s degree in Computer Science, Electrical or Electronics Engineering, or a related field.
- Over 8 years of IT infrastructure experience, including at least 4 years of hands-on work with enterprise virtualization or private cloud platforms supporting production workloads.
- Proven experience with multi-tenant cloud or hosting platforms operating under defined availability commitments.
- Demonstrated success in planning and executing major platform upgrades, infrastructure expansions, or migrations in live environments with structured testing and risk management.
- Expertise in customer onboarding and provisioning on shared platforms, including managing turnaround commitments and capacity-based workload acceptance.
- Strong leadership experience managing engineering teams and provisioning or delivery queues alongside planned technical changes.
- Deep knowledge of VMware technologies such as vSphere, vCenter, Cloud Director, and NSX, including experience with major version migrations.
- Solid understanding of enterprise compute, Linux administration, storage, backup, disaster recovery, and platform networking including tenant isolation and hybrid cloud connectivity.
- Familiarity with container platforms (e.g., Red Hat OpenShift), public cloud platforms (AWS, Azure), and hybrid cloud environments is advantageous.
- Knowledge of multi-tenancy, identity and access management, logging, provisioning automation, self-service portals, and capacity modeling.
- Ability to assess complex customer workloads, forecast infrastructure needs, and make data-driven technical decisions.
- Experience working with regulated environments, particularly financial services, with awareness of audit requirements, SLAs, and contractual availability commitments.
- Relevant certifications such as VMware VCP/VCAP, Red Hat OpenShift, storage and backup vendor certifications, or ITIL, or equivalent demonstrated experience.
- Comfortable delivering change in live production environments, coordinating across teams and technical partners, including outside regular office hours.

Preferred Qualifications and Benefits
JazzWorld is building Pakistan’s next-generation digital services platform, offering an opportunity to create innovative products and solutions at a national scale. The company fosters an environment where ambitious ideas grow into category-leading businesses. As a certified Top Employer, JazzWorld is committed to global workplace standards and an inclusive culture that supports diverse talent to thrive and excel.

Join JazzWorld to build, scale, learn, and repeat in a dynamic and forward-thinking organization.

Applications are encouraged before 25th October 2026.