Lead Consultant-ITAM

We are seeking an experienced ServiceNow ITAM Developer with 6 to 8 years of relevant experience to join our Thailand project. The ideal candidate will have a strong background in IT Asset Management processes along with hands-on expertise in ServiceNow development and configuration. This role focuses on supporting asset lifecycle management and driving ITAM transformation initiatives within the organization.

Key Responsibilities

- Design, configure, develop, and maintain ServiceNow IT Asset Management solutions.
- Manage hardware asset, software asset, and asset lifecycle management processes.
- Configure asset models, model categories, asset classes, contracts, entitlements, and lifecycle workflows.
- Support software asset management activities including software discovery, normalization, licensing, compliance, and reconciliation.
- Develop and configure business rules, client scripts, UI policies, flows, notifications, and system integrations.
- Facilitate integrations with procurement, inventory, discovery, endpoint management, and other enterprise systems.
- Analyze and resolve asset data quality and lifecycle issues to ensure accuracy and compliance.
- Translate business requirements into scalable and efficient ServiceNow ITAM solutions.
- Conduct testing, defect resolution, deployment, and provide ongoing production support.
- Prepare comprehensive technical documentation and deliver knowledge transfer sessions to support teams.

Required Qualifications

- Strong hands-on experience with ServiceNow IT Asset Management (ITAM).
- In-depth understanding of Hardware Asset Management (HAM) and Software Asset Management (SAM) processes.
- Knowledge of asset lifecycle management, contracts, entitlements, software licensing, normalization, and reconciliation.
- Proficient in ServiceNow configuration and development, including scripting and customization.
- Solid skills in JavaScript, Flow Designer, IntegrationHub, and REST/SOAP integrations.
- Familiarity with Configuration Management Database (CMDB) and its relationship with ITAM.
- Excellent analytical, troubleshooting, and communication abilities.

Preferred Qualifications and Additional Information

A Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field is preferred.

NTT DATA Business Solutions is a rapidly growing global IT company and a leading SAP partner. We provide end-to-end services ranging from business consulting to SAP solution implementation, hosting, and support. Our commitment is to transform SAP solutions into tangible business value.

This role offers the opportunity to work on innovative ITAM projects within a dynamic international environment, contributing to the continuous improvement of asset management processes and technologies.