Lead I - Enterprise Solutions (ServiceNow Platform Developer)

Senior ServiceNow Developer
Locations: Hyderabad, Bangalore, Pune, Chennai, Kochi, Trivandrum, Noida
Experience: 5-10 Years

We are looking for a skilled Senior ServiceNow Developer with extensive experience in ServiceNow platform development, ITSM modules, integrations, workflow automation, and JavaScript scripting. The ideal candidate will design, develop, and implement scalable ServiceNow solutions while working closely with business stakeholders and technical teams to meet organizational needs.

Key Responsibilities
- Develop, configure, and customize ServiceNow applications and workflows to align with business requirements.
- Implement and support ITSM modules such as Incident, Problem, Change, Request Management, and Service Catalog.
- Design and create workflows, Flow Designer solutions, Business Rules, Client Scripts, UI Policies, ACLs, and Notifications.
- Build custom applications using ServiceNow App Engine and Scoped Applications.
- Integrate ServiceNow with external systems through REST/SOAP APIs, IntegrationHub, MID Server, LDAP, and Single Sign-On (SSO).
- Develop and customize Service Portal components and widgets to enhance user experience.
- Support CMDB, Discovery, Asset Management, platform upgrades, deployments, and release activities.
- Troubleshoot platform issues, optimize performance, and ensure compliance with ServiceNow best practices.
- Mentor junior developers and actively participate in Agile delivery processes.

Required Qualifications
- Minimum of 5 years of hands-on ServiceNow development experience.
- Strong proficiency in JavaScript, Glide APIs, AJAX, AngularJS, HTML, and CSS.
- Practical experience with ITSM modules, Service Portal, Flow Designer, IntegrationHub, CMDB, and ServiceNow security configurations.
- Expertise in REST/SOAP integrations and enterprise application connectivity.
- Familiarity with Agile methodologies, DevOps practices, CI/CD pipelines, and Automated Test Framework (ATF).
- Excellent analytical, problem-solving, and communication skills.
- Solid understanding of ITIL processes and best practices.

Preferred Qualifications and Certifications
- Mandatory certification: ServiceNow Certified System Administrator (CSA).
- Preferred certifications include Certified Application Developer (CAD), Certified Implementation Specialist – ITSM (CIS-ITSM), and Certified Implementation Specialist – Customer Service Management (CIS-CSM).

This role offers the opportunity to work with cutting-edge ServiceNow technologies such as Flow Designer, Service Portal, CMDB, IntegrationHub, and REST API integrations. Candidates with a strong background in JavaScript and enterprise-level ServiceNow implementations will thrive in this position.