Lead I - Software Testing

We are seeking an experienced ServiceNow Testing professional with over five years of hands-on expertise to join our team full-time. The ideal candidate will have a strong background in ServiceNow Automated Test Framework (ATF) and extensive experience in functional, regression, integration, and user acceptance testing (UAT). This role involves validating ServiceNow implementations, enhancements, and releases while working closely with cross-functional teams in an Agile environment. A deep understanding of core ServiceNow modules such as Incident, Problem, Change, Service Catalog, and Request Management is essential, along with proficiency in workflows, Flow Designer, business rules, forms, and client scripts.

Key Responsibilities

- Develop comprehensive test strategies, detailed test plans, and well-structured test cases tailored for ServiceNow solutions.
- Execute end-to-end testing across various ServiceNow modules and workflows to ensure quality and functionality.
- Design, develop, and maintain automated test scripts using the ServiceNow Automated Test Framework (ATF).
- Create reusable regression test suites and analyze automation results to identify potential issues.
- Validate integrations, API responses, and data consistency across ServiceNow environments.
- Identify, document, track, and verify defect resolutions to maintain high-quality standards.
- Collaborate effectively with developers, business analysts, architects, and business stakeholders to align testing efforts with project goals.
- Actively participate in Agile ceremonies including sprint planning, backlog grooming, and daily stand-ups to support continuous delivery.
- Support continuous testing initiatives within Agile delivery cycles to enhance release quality.
- Provide user acceptance testing (UAT) support, conduct release readiness assessments, and deliver quality metrics to stakeholders.

Required Qualifications

- Minimum of 5 years of experience in ServiceNow testing with a strong focus on Automated Test Framework (ATF).
- Proven expertise in functional, regression, integration, and UAT testing methodologies.
- Solid knowledge of Incident, Problem, Change, Service Catalog, and Request Management modules within ServiceNow.
- Familiarity with ServiceNow workflows, Flow Designer, business rules, forms, and client scripts.
- Experience in test planning, test case design, execution, and defect management processes.
- Ability to validate integrations, APIs, and data accuracy across multiple ServiceNow environments.
- Experience working in Agile/Scrum delivery models with strong communication and stakeholder management skills.
- Strong analytical and troubleshooting capabilities.

Preferred Qualifications

- Knowledge of REST and SOAP integrations and experience with API testing tools.
- Familiarity with data validation and reconciliation techniques.
- Exposure to additional ServiceNow modules beyond the core ones.
- Understanding of Continuous Integration/Continuous Deployment (CI/CD) pipelines and release management processes.
- ServiceNow Certified System Administrator (CSA) certification is highly desirable.

This role offers the opportunity to work in a dynamic environment where your expertise in ServiceNow testing will directly contribute to the successful delivery of high-quality solutions. If you are passionate about quality assurance and have a strong background in ServiceNow testing frameworks and Agile methodologies, we encourage you to apply.