Lead, Logistics Operations

foodpanda, part of the Delivery Hero Group—the world’s leading local delivery platform—operates in approximately 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. Our mission is to deliver an exceptional experience that is fast, easy, and directly to customers’ doors.

We are looking for a strategic and execution-driven leader to join our regional logistics team as Lead, Logistics Operations. In this role, you will manage a team of specialists responsible for regional logistics operations, rider staffing frameworks, and daily operational performance across multiple markets. You will bridge data-driven strategy with operational execution, ensuring rider supply aligns with customer demand to maintain high service levels while optimizing cost efficiency. Your leadership will be crucial in driving improvements in delivery times, resolving operational challenges, and enhancing fleet efficiency at scale.

Key Responsibilities

Team Leadership & Development: Lead and mentor a high-performing team of Logistics Operations Specialists. Foster a culture of analytical rigor, curiosity, and operational excellence, encouraging your team to challenge existing processes and solve complex marketplace problems.

Logistics Strategy & Market Performance: Own the logistics performance for assigned regional markets. Monitor daily trends, diagnose operational issues, and implement data-driven solutions to improve delivery times, order fulfillment, and overall customer experience.

Forecasting & Supply Planning: Manage daily demand planning and rider staffing frameworks. Guide your team in refining forecasting models and shift planning to ensure optimal fleet coverage, balancing service level targets with cost efficiency and cost-per-order objectives.

Process Improvement & Automation: Promote continuous operational improvement by identifying manual bottlenecks in workflows. Drive adoption of internal automation, AI productivity tools, and scalable systems to reduce manual tasks and enhance team efficiency.

Product Rollout & Project Delivery: Lead the operational launch of new logistics products, tools, and feature enhancements across markets. Ensure smooth regional execution, conduct post-launch impact assessments, and align local operations with central product and technology teams.

Cross-Functional Leadership & Market Partnership: Collaborate strategically with Local Logistics Leaders, Finance Leaders, and Product Managers. Translate complex operational data into actionable insights for senior leadership and standardize best practices regionally.

Required Qualifications

- Minimum of 5 years’ professional experience in high-growth technology, logistics, strategy consulting, or operations management. Experience in gig economy, marketplace dynamics, or logistics is highly advantageous.

- Proven leadership experience with at least 1–2 years managing direct reports or leading complex, cross-functional projects.

- University degree in STEM, Economics, Business, or a related quantitative discipline.

- Strong technical skills, including proficiency in SQL and Excel, to audit team outputs, guide analytical strategies, and perform deep data analysis. Experience with Looker and familiarity with AI productivity tools and automation frameworks is highly desirable.

- Excellent English communication skills, both written and spoken. Demonstrated ownership, logical thinking, accountability, and the ability to challenge the status quo, negotiate with senior stakeholders, and present confidently to leadership.

This role offers the opportunity to shape logistics operations at scale within a dynamic, fast-growing global company. If you are passionate about leveraging data and technology to drive operational excellence and lead high-impact teams, we encourage you to apply.