Lead, Logistics Operations

Foodpanda, a part of the Delivery Hero Group—the world’s leading local delivery platform—operates in approximately 65 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been publicly listed on the Frankfurt Stock Exchange since 2017 and is included in the MDAX stock market index. Our mission is to provide a fast, easy, and exceptional delivery experience right to customers’ doors. We are currently looking for a strategic and execution-driven leader to join our regional logistics team as Lead, Logistics Operations.

In this role, you will manage a dedicated team of Logistics Operations Specialists, overseeing regional logistics operations, rider staffing frameworks, and daily performance across multiple markets. You will serve as the vital link between data-driven strategy and operational execution, ensuring rider supply aligns precisely with customer demand. Your leadership will be critical in maintaining high service levels while optimizing cost efficiency. By driving improvements in daily operations, forecasting, and supply planning, you will enhance delivery times, resolve operational challenges, and boost fleet efficiency on a regional scale.

Key Responsibilities:
Team Leadership & Development: Lead and mentor a high-performing team of Logistics Operations Specialists. Foster a culture of analytical rigor, curiosity, and operational excellence, empowering your team to challenge existing processes and solve complex marketplace challenges.

Logistics Strategy & Market Performance: Take full ownership of logistics performance across assigned markets. Monitor daily trends proactively, diagnose operational issues, and implement data-driven solutions to improve delivery times, order fulfillment, and overall customer experience.

Forecasting & Supply Planning: Oversee daily demand planning and rider staffing frameworks. Guide your team in refining forecasting models and shift planning to ensure optimal fleet coverage, balancing service level targets with cost efficiency and cost-per-order (CPO) objectives.

Process Improvement & Automation: Promote continuous operational improvement by identifying manual bottlenecks in workflows. Drive adoption of automation, AI productivity tools, and scalable systems to reduce manual workload and increase team efficiency.

Product Rollout & Project Delivery: Lead the operational launch of new logistics products, tools, and feature enhancements across markets. Ensure smooth regional execution, conduct post-launch impact analyses, and align local operations with central product and technology teams.

Cross-Functional Leadership & Market Partnership: Collaborate strategically with Local Logistics Leaders, Finance Leaders, and Product Managers. Translate complex operational data into actionable insights for senior leadership and standardize best practices across the region.

Required Qualifications:
- Minimum of 5 years of professional experience in high-growth technology, logistics, strategy consulting, or operations management. Experience in gig-economy, marketplace dynamics, or logistics is highly advantageous.
- Proven leadership experience with at least 1–2 years managing direct reports or leading complex cross-functional projects.
- University degree in STEM, Economics, Business, or a related quantitative field.
- Strong technical skills, including proficiency in SQL and Excel, to audit team work, guide analytical strategy, and perform deep data analysis. Experience with Looker and modern AI productivity tools or automation frameworks is highly desirable.
- Excellent English communication skills, both written and verbal. Demonstrated ownership, logical thinking, accountability, and the ability to challenge the status quo, negotiate with senior stakeholders, and present confidently to leadership.

This role offers the opportunity to lead a dynamic team within a fast-paced, innovative environment, driving operational excellence across multiple markets. If you are passionate about logistics, data-driven decision-making, and continuous improvement, this position provides a platform to make a significant impact on foodpanda’s regional success.