Lead Rider Collection.Credit Management MBP

This role involves conducting field visits to customers to collect overdue payments, deliver collection notices when necessary, verify customer locations, and support recovery efforts. The position requires strict adherence to the Bank’s collection policies, regulatory standards, and ethical practices. The successful candidate will engage directly with customers at their homes or businesses to facilitate timely payments and ensure compliance with established procedures.

Key Responsibilities

- Visit customers at their residential or business addresses to collect overdue payments.
- Facilitate payments through approved digital or banking channels whenever possible.
- Collect cash or cheques only when specifically authorized by the Bank, following strict cash-handling procedures.
- Issue official payment receipts for any authorized physical collections.
- Encourage customers to make timely payments and clearly explain available payment options.
- Obtain and document customer payment commitments, commonly referred to as Promise to Pay (PTP).

Required Qualifications

- Bachelor’s degree from a recognized institution.
- Valid motorcycle driving license with the ability to ride safely.
- Willingness and ability to travel extensively within assigned areas.

Technical Skills

- Basic understanding of collection processes.
- Proficiency in using mobile applications and handheld devices.
- Basic skills in Microsoft Office applications.
- Familiarity with digital payment methods.
- Competence in route planning and effective time management.

Experience

- 2 to 3 years of experience in field collections, recovery, courier services, or other customer-facing field operations.
- Experience within the banking or financial services sector is preferred.

Competencies

- High level of integrity and honesty.
- Strong customer service orientation.
- Self-motivated and disciplined with the ability to work independently.
- Effective problem-solving skills.
- Physical fitness suitable for fieldwork duties.

This position is ideal for candidates who are proactive, reliable, and comfortable working in dynamic environments requiring direct customer interaction. The role demands a balance of interpersonal skills and operational discipline to ensure successful recovery outcomes while maintaining positive customer relationships.