Lead Talent Acquisition (BPO Domain)

We are seeking an experienced and results-oriented Lead – Talent Acquisition to oversee our BPO recruitment function. This role involves managing the end-to-end hiring process for a variety of positions, including high-volume operational roles, specialized functions, and leadership appointments. The successful candidate will demonstrate strong expertise in BPO recruitment, excellent communication and stakeholder management skills, and a proven ability to meet hiring targets within set timelines. Preference will be given to professionals with a background in the BPO domain or bulk hiring within fast-paced environments.

Key Responsibilities
- Lead and supervise the recruitment team to ensure smooth execution of hiring processes.
- Manage the full recruitment lifecycle for BPO roles, including sourcing, screening, interviewing, and onboarding.
- Drive recruitment efforts for US Healthcare, Medical Billing, and Revenue Cycle Management (RCM) positions.
- Successfully fill both high-volume operational roles and mid-to-senior-level positions within defined timelines.
- Maintain a strong understanding of BPO recruitment dynamics, candidate availability, sourcing channels, and market salary trends.
- Handle disagreements and recruitment-related conflicts professionally, adopting a solution-oriented approach.
- Collaborate with stakeholders to understand hiring needs and provide timely updates on recruitment progress.

Required Qualifications
- Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.
- Minimum of 1 year of progressive experience in Talent Acquisition or Recruitment, preferably with significant exposure to BPO hiring.
- Proven experience in leading or supervising a recruitment team.
- Demonstrated success in filling BPO positions within established timelines.
- Hands-on experience recruiting for US Healthcare, Medical Billing, or RCM roles is highly preferred.
- Ability to manage recruitment for both bulk hiring and specialized roles effectively.

Preferred Qualifications and Benefits
- Prior experience working in a fast-paced BPO environment is an advantage.
- Strong interpersonal and communication skills to manage multiple stakeholders effectively.
- Shift Timings: 3:00 PM to 12:00 AM, Monday to Friday.
- Location: DHA Phase 5, Tauheed Commercial Area, Karachi, Pakistan.
- Job Type: Full-Time, in-person role.
- Salary Range: PKR 100,000 to 110,000 per month, based on experience.

Benefits Include:
- Complimentary point-to-point pick and drop service (subject to availability).
- Self Health Insurance coverage.
- Provident Fund (PF) contributions.
- Employees’ Old-Age Benefits Institution (EOBI) enrollment.
- Standard paid leaves as per company policy.

This position offers an excellent opportunity for a driven recruitment professional to lead talent acquisition efforts within a dynamic BPO setting while contributing to organizational growth and success.