Legal Intake Coordinator

GrowEdgeX is seeking a dedicated Legal Intake Coordinator to join our team on a full-time, night shift basis at our Model Town, Lahore office. This role serves as the initial point of contact for prospective clients of our U.S. law firm partners. The successful candidate will conduct client intake interviews, gather and document case information, and coordinate consultation scheduling. Working hours are Monday through Saturday, from 6:30 PM to 3:30 AM PKT, aligning with U.S. business hours. This position requires on-site presence and offers an opportunity to engage closely with the U.S. legal industry in a professional office environment.

Key Responsibilities
- Manage incoming client inquiries through phone, email, SMS, and web forms promptly and professionally.
- Conduct thorough client intake interviews to collect all relevant case details.
- Accurately document client information in CRM and case management systems to ensure data integrity.
- Schedule consultations between clients and attorneys or legal staff efficiently.
- Follow up with prospective clients as necessary to maintain engagement.
- Uphold strict confidentiality and professionalism in all client communications.
- Collaborate with attorneys and support teams to coordinate new case matters effectively.

Required Qualifications
- Excellent spoken and written English communication skills, with strong active listening abilities.
- Professional phone etiquette and a client-focused approach to service.
- High attention to detail and strong organizational skills to manage multiple tasks accurately.
- Proficiency in Microsoft Office applications and experience using CRM systems.
- Ability to work full-time on-site during night shift hours, Monday through Saturday.

Preferred Qualifications
- Previous experience in customer service, client intake, call centers, legal support, or administrative roles is highly desirable.
- Familiarity with U.S. legal terminology or the operations of law firms will be an advantage.

Compensation and Benefits
- Competitive monthly salary ranging from Rs80,000 to Rs100,000.
- Performance-based salary increments to reward contributions and growth.
- Opportunities for career advancement within the organization.
- A professional and supportive office environment that fosters learning and development.

Candidates interested in this opportunity should submit an updated resume or CV along with a brief introduction outlining any relevant legal education or experience. Additionally, applicants are requested to provide a 60 to 90-second voice recording introducing themselves and explaining their interest in the role. Only shortlisted candidates will be contacted for further steps.

GrowEdgeX is an equal opportunity employer committed to creating a professional, growth-oriented workplace for talented individuals seeking exposure to the U.S. legal industry. This role requires on-site attendance at our Lahore office and offers a unique chance to build a career in legal intake coordination aligned with U.S. business hours.