Licensing Advisor Manager

Zones is a global leader in providing end-to-end IT solutions, specializing in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. With over 35 years of experience as a Minority Business Enterprise, Zones operates in more than 120 countries and partners with top technology providers such as Microsoft, Apple, Cisco, Lenovo, and Adobe. The company is committed to delivering innovative digital infrastructures that transform business operations, ensuring clients can confidently "Consider IT Done."

Key Responsibilities
Lead and develop a team of Licensing Advisors to support clients in understanding, acquiring, optimizing, renewing, and expanding software and cloud licensing solutions. Provide day-to-day leadership, coaching, and workload management while setting clear expectations and fostering a customer-focused, accountable team culture. Manage team pipeline, case queues, service levels, and performance reporting, identifying risks and bottlenecks for timely resolution. Guide the team on Microsoft and other Tier 1 software licensing programs, product terms, entitlements, renewals, cloud transitions, and commercial options. Serve as an escalation point for complex licensing issues, collaborating with publishers, partners, sales, and technical teams as needed. Lead consultative engagements with clients and sellers to uncover licensing needs, clarify options, and identify optimization opportunities. Develop strategies to grow client relationships and support new customer acquisition. Build strong relationships with internal and external stakeholders, including executive contacts, to communicate licensing lifecycle and software asset management capabilities. Contribute to proposals, presentations, and business development activities related to software and cloud opportunities. Oversee the team’s portfolio against revenue, profit, pipeline, and service objectives. Enhance operational visibility by refining dashboards, reporting, and escalation monitoring. Partner with process owners to improve workflows, case routing, knowledge content, and handoffs. Maintain and update playbooks, job aids, and knowledge articles, ensuring team readiness for changes in publisher programs and internal processes. Plan and deliver onboarding, coaching, and knowledge-sharing activities. Evaluate new product and campaign opportunities, preparing the team with relevant guidance. Use data insights to recommend improvements, support business reviews, and drive consistent execution.

Required Qualifications
Bachelor’s degree in business, information technology, or a related field, or equivalent experience. Minimum five years of relevant experience in software, cloud, licensing, sales, consulting, or operations, including at least one year in a supervisory or leadership role. Proven expertise in software and cloud licensing sales, advisory, renewals, lifecycle management, or operational support. Experience leading customer-facing or seller-support teams in a target-driven environment. Strong understanding of software and cloud licensing concepts, commercial programs, product terms, entitlements, and renewal considerations. Ability to simplify complex licensing information for customers, sellers, and team members. Excellent coaching, communication, stakeholder management, problem-solving, and conflict-resolution skills. Capability to manage priorities, service levels, escalations, and cross-functional dependencies independently. Proficiency with Excel, dashboards, reporting tools, and pipeline or case management systems. Strong attention to detail, sound judgment, and clear communication skills. Ability to identify operational gaps and lead improvements in processes, reporting, and knowledge management.

Preferred Qualifications and Benefits
Familiarity with Microsoft product terms, licensing programs, cloud offers, and commercial agreements. Knowledge of other Tier 1 software publishers, with Adobe licensing experience considered an advantage. Experience with Zones’ internal systems such as CRM, case management, reporting, and knowledge platforms. Relevant certifications in Microsoft licensing, cloud, or software asset management.

Zones offers a comprehensive benefits package including life insurance, optional health insurance, EOBI, and a voluntary pension scheme. Additional perks include complimentary meals and access to an in-house gym. The company is committed to fostering an inclusive and diverse workplace, valuing every team member and maintaining a discrimination-free environment. Zones is an equal opportunity employer dedicated to supporting career growth in a dynamic and collaborative setting.

Work Schedule: 8 PM – 5 AM Pakistan Time.