Licensing & Property Operations Coordinator

We are looking for a detail-oriented and highly organized Licensing & Property Operations Coordinator with at least two years of relevant professional experience. This role focuses on licensing coordination, application tracking, professional outbound communication, property-related coordination, record management, and administrative support. It is not a general customer service or call-center position. The ideal candidate will have hands-on experience managing administrative workflows, liaising with government agencies and other organizations, maintaining thorough documentation, and ensuring tasks are completed efficiently.

Key Responsibilities

Licensing & Application Coordination:
- Communicate with licensing departments, government agencies, boards, and other entities regarding license applications.
- Monitor the status of submitted applications and confirm receipt of documents.
- Identify missing documents, outstanding fees, corrections, or additional requirements.
- Verify license availability and applicable criteria.
- Gather information on eligibility, procedures, timelines, fees, and renewals.
- Review applications and supporting materials for completeness.
- Follow up persistently on pending applications until resolved.
- Coordinate license renewals and track expiration dates.
- Maintain accurate records of applications, approvals, renewals, correspondence, and related documentation.
- Keep management and stakeholders informed about application statuses and outstanding issues.

Professional Phone & Follow-Up Coordination:
- Conduct professional outbound calls to government departments, licensing agencies, professional organizations, and third parties.
- Follow up on applications, documents, approvals, and pending requirements.
- Obtain clear and complete information during calls.
- Communicate effectively with agents, brokers, attorneys, banks, mortgage companies, contractors, vendors, and others as needed.
- Maintain detailed notes on conversations, requirements, follow-up dates, and next steps.
- Ensure consistent follow-up until matters are completed or escalated appropriately.

Property & Real Estate Coordination:
- Manage property showing requests and related scheduling.
- Liaise with real estate agents, brokers, property representatives, and other relevant parties.
- Confirm property and showing availability.
- Schedule and coordinate property showings, communicating appointment details and changes.
- Collect property requirements such as location, lot size, number of bedrooms/bathrooms, driveway, garage, basement, and other features.
- Assist with property searches and administrative tasks.
- Keep organized records of property inquiries, appointments, and follow-ups.
- Coordinate with attorneys, mortgage companies, banks, insurance firms, contractors, and others for property-related matters.

Documentation & Administrative Operations:
- Maintain accurate and organized company records.
- Update CRM systems, task-management tools, spreadsheets, and internal databases.
- Manage applications, supporting documents, correspondence, approvals, and other relevant files.
- Track deadlines, renewal dates, pending tasks, and follow-ups.
- Ensure all assigned tasks and records are current and properly documented.
- Prepare clear internal notes and status updates.
- Collaborate with other departments when additional information or action is required.
- Escalate unresolved issues as necessary.
- Perform other related administrative and operational duties as assigned.

Required Qualifications
- Minimum of 2 years of relevant professional experience in licensing, compliance, administrative operations, legal support, real estate administration, property management, mortgage/banking coordination, government applications, or a closely related field.
- Strong spoken and written English communication skills.
- Excellent professional telephone communication abilities.
- Strong administrative, coordination, and organizational skills with high attention to detail.
- Proven ability to manage multiple tasks, deadlines, and follow-ups effectively.
- Ability to communicate professionally with government agencies and external organizations.
- Proficient internet research skills.
- Ability to work independently and take ownership of assigned responsibilities.
- Skilled at obtaining specific and accurate information during professional calls.
- Experience maintaining accurate notes and records.
- Comfortable using CRM systems, spreadsheets, email, online portals, and document management tools.

Important Note: Candidates with experience limited to general customer service, call-center support, chat support, or telemarketing will not be considered suitable for this role.

Work Location: This position requires in-person attendance.

Compensation: Pay starts from Rs0.10 per month.