LIVE CHAT SUPPORT EXECUTIVE

Idealancy.pk is seeking a dedicated and customer-oriented Live Chat Support Executive to join their team in North Nazimabad, E Block, Karachi. This full-time, onsite role operates from 10:00 AM to 7:00 PM, Monday through Saturday. The successful candidate will play a vital role in providing timely and effective support to customers via various online platforms, ensuring a smooth and positive experience throughout the order and delivery process. Immediate availability is preferred, and the salary offered ranges from PKR 40,000 to 50,000, depending on experience.

Key Responsibilities:
- Manage live chat interactions across platforms such as WhatsApp, Facebook, Instagram, and other online customer chat systems.
- Assist customers with order confirmations, processing, and related inquiries.
- Handle shipment-related questions, including courier follow-ups and resolving delivery issues.
- Maintain clear, professional, and prompt written communication to address customer concerns effectively.
- Manage multiple chat sessions simultaneously while maintaining high service quality.
- Work efficiently in a fast-paced environment, demonstrating the ability to perform under pressure.
- Uphold punctuality, discipline, and a professional work ethic at all times.

Required Qualifications:
- Minimum Intermediate level education.
- Proven experience in live chat support or eCommerce customer service roles.
- Strong familiarity with social media and messaging platforms such as WhatsApp, Facebook, and Instagram for customer engagement.
- Good understanding of order management processes and logistics operations.
- Excellent written communication and problem-solving skills.
- Ability to multitask and handle a high volume of customer queries efficiently.

Preferred Qualifications and Benefits:
- Immediate joiners will be given preference.
- Opportunity to work in a dynamic and growing company with a supportive team environment.
- Competitive salary package based on experience.

This position is ideal for a professional who values punctuality, discipline, and delivering excellent customer service in a challenging, fast-moving setting. If you are enthusiastic about helping customers and have the required skills and experience, this role offers a great chance to grow your career with Idealancy.pk.