Posted Sep 25, 2026 56 views
We are seeking a Live Chat Support Intern to serve as the first point of contact for our customers. In this role, you will assist in resolving technical issues related to email deliverability, DNS misconfigurations, and inbox setup errors efficiently and clearly, with the support of our experienced team. If you enjoy turning frustrated customers into satisfied ones and are eager to develop your skills in a technical support environment, this opportunity is ideal for you. The position is onsite in Johar Town, Lahore, with working hours from 1:30 PM to 10:30 PM PKT, Monday through Saturday. The internship offers a stipend ranging from PKR 30,000 to 40,000.
Key Responsibilities
- Manage inbound customer queries via live chat and email, troubleshooting issues under guidance, escalating when necessary, and following up on support tickets.
- Assist customers with onboarding processes, domain setup, and basic DNS configurations including SPF, DKIM, and DMARC records.
- Identify and document email deliverability problems such as bounce rates, blacklisting, warm-up challenges, and authentication failures.
- Escalate complex technical issues to senior support or technical teams with clear and detailed context.
- Contribute to maintaining and updating the knowledge base, including help articles, setup guides, and FAQs.
- Conduct follow-ups after issue resolution to ensure customer satisfaction and complete closure.
- Report recurring customer pain points to the team to help improve service quality.
Required Qualifications
- Strong written English skills with the ability to explain technical concepts clearly and simply.
- Genuine interest in email infrastructure, SaaS, or technical support as a career path.
- Ability to quickly learn new tools, including support platforms and basic DNS concepts, as well as familiarity with Google Workspace and Microsoft 365.
- Calm, organized, and proactive mindset, with the ability to take initiative without constant supervision.
- Comfortable participating in video calls and creating brief walkthrough videos using tools like Loom when needed.
- Minimum of one year of experience in live chat or technical support.
- Availability to work onsite at Johar Town, Lahore, from 1:30 PM to 10:30 PM PKT, Monday to Saturday.
- Ready to join within one week of selection.
Preferred Qualifications and Benefits
- Previous experience with customer support or helpdesk tools such as Intercom, Crisp, Freshdesk, or Zendesk.
- Basic understanding of domains, DNS, or web hosting environments.
- Familiarity with outreach and sales tools like Instantly.ai, Smartlead, or Apollo.io.
- Coursework or self-directed learning in SaaS, technical support, or web infrastructure.
- Hands-on training with a highly technical product focused on email infrastructure for B2B businesses.
- Clear career progression opportunities for strong performers, including potential transition to a full-time Technical Support role as the team expands.
This internship provides a valuable opportunity to gain practical experience in a fast-growing SaaS company while developing expertise in email technology and customer support. If you meet the qualifications and are ready to contribute to a dynamic team, we encourage you to apply.
Application Questions
- How many years of experience do you have in live chat or technical support?
- Are you able to work onsite at Johar Town, Lahore, from 1:30 PM to 10:30 PM PKT, Monday to Saturday?
- Can you join within one week of being offered the position?
Work Location: In person, Johar Town, Lahore
Compensation: PKR 30,000 – 40,000 per month
We look forward to reviewing your application and will contact candidates who match our requirements.
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Iyrix Technologies
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