LogicMonitor Administrator

The XTIUM global team is composed of diverse and talented professionals united by a commitment to excellence and continuous improvement. We embrace challenges, maintain open communication, and collaborate closely. Our culture emphasizes ownership, learning, growth, and accountability to both colleagues and customers. Together, we push boundaries, make meaningful impacts, and inspire each other to reach our full potential.

Key Responsibilities

LogicMonitor Platform Administration:
Manage daily operations of the LogicMonitor platform, including user management, monitoring configurations, device onboarding, dashboards, and alerting. Handle Moves, Adds, Changes, and Deletes (MACDs) across devices, groups, and configurations. Troubleshoot and resolve platform issues, escalating to vendor support when needed. Ensure data consistency and accuracy within the platform. Build reports for clients and internal teams. Maintain and update thousands of device DataSources to ensure platform health and compliance with hardware requirements. Design and maintain integrations and automations between LogicMonitor and ITSM tools such as ServiceNow. Stay informed about new LogicMonitor features including LM Envision and Edwin AI.

Monitoring Engineering & Automation:
Develop and enhance LogicMonitor DataSources, EventSources, PropertySources, configuration sources, and scripts. Create automation workflows and custom integrations using Groovy, Java, Python, and other scripting tools; PowerShell experience is advantageous. Automate onboarding, configuration updates, and repetitive tasks to boost operational efficiency. Build internal tools and scripts to streamline monitoring processes and support scalability.

Device Onboarding & Monitoring Optimization:
Perform end-to-end onboarding of servers, network devices, applications, cloud resources, and APIs. Configure and validate monitoring using SNMP, WMI, OIDs, and other collection methods. Ensure monitoring accuracy through threshold tuning and alert validation. Collaborate with server, network, cloud, and application teams to define monitoring requirements. Work closely with clients and onboarding project teams to facilitate smooth device and client onboarding.

API & Cloud Integrations:
Implement, configure, and maintain API integrations with cloud and network platforms such as Cisco Meraki, Microsoft Azure, and Amazon Web Services (AWS). Develop custom collectors or scripts to support platforms lacking native integrations.

Cross-Functional Collaboration:
Partner closely with fellow LogicMonitor administrators as well as ServiceNow and Salesforce teams to support monitoring and management workflows. Collaborate with infrastructure, DevOps, network engineering, and application teams to ensure comprehensive monitoring coverage. Utilize strong interpersonal skills for internal teamwork and client-facing interactions during onboarding, troubleshooting, and escalations. Document processes, standards, DataSource customizations, workflows, and integration patterns. Provide recommendations for monitoring improvements, standardization, and automation opportunities.

Required Qualifications

- Minimum of 5 years administering LogicMonitor or other enterprise monitoring platforms, with at least 2 years focused on LogicMonitor.
- Proficiency in Groovy, Java, Python, and general automation scripting; PowerShell is a plus.
- Experience with modern Linux and Windows environments.
- Strong knowledge of SNMP, WMI, OID structures, and other monitoring protocols.
- Solid understanding of server infrastructure (Windows and Linux) and networking fundamentals.
- Experience building or customizing monitoring DataSources or equivalent templates.
- Familiarity with REST APIs, JSON, and integration workflows.
- Hands-on experience with cloud platforms such as Azure and AWS.
- Ability to analyze complex monitoring data and troubleshoot collection issues.
- Excellent documentation, communication, and team collaboration skills.

Preferred Qualifications and Benefits

- LogicMonitor Certified Professional (LMCP) or equivalent certifications.
- Experience with infrastructure automation tools like Ansible, Terraform, and PowerShell.
- Familiarity with modern CI/CD workflows.
- Background or exposure to SRE, DevOps, or monitoring engineering roles.
- Knowledge of container monitoring technologies such as Kubernetes and Docker.
- Some experience or awareness of Salesforce CRM to support LogicMonitor data synchronization.
- Understanding of ITIL practices and service management frameworks.

XTIUM is an equal opportunity employer offering a remote work environment that fosters professional growth and collaboration.