Looking for Junior Customer Support representative

Cuddle Marketing is a dynamic full-service digital growth agency focused on Digital Marketing, E-Commerce, SaaS, and Startup marketing. The agency collaborates closely with ambitious businesses to develop strategies that deliver sustainable growth rather than just increasing traffic. Leveraging expertise in SEO, PPC, social media, email marketing, content creation, CRO, and revenue optimization, Cuddle Marketing helps brands scale effectively and establish themselves as market leaders. Their data-driven and creativity-led campaigns have generated over $42 million in revenue for clients, achieving an average 10× return on ad spend (ROAS). Operating as an extension of each client’s team, the agency prioritizes growth, success, and long-term partnerships.

Key Responsibilities:
- Manage customer inquiries promptly and professionally through email, chat, and phone channels.
- Troubleshoot basic customer issues and escalate complex problems to senior team members when necessary.
- Maintain accurate documentation of all customer interactions within support systems.
- Follow established processes to ensure consistent and high-quality customer service.
- Collaborate effectively with marketing, operations, and account teams to provide a seamless customer experience throughout the client lifecycle.
- Contribute feedback and suggestions to improve customer support workflows and overall service quality.
- Uphold high standards of customer satisfaction by demonstrating ownership and follow-through on issues.

Required Qualifications:
- Strong customer support and service skills, emphasizing empathy and professionalism.
- Excellent communication abilities, both written and verbal, capable of interacting clearly with diverse customer groups.
- Proficient troubleshooting skills to identify issues, ask relevant questions, and recommend appropriate solutions.
- Commitment to customer satisfaction with a service-oriented mindset and accountability for resolving concerns.
- Basic understanding of digital marketing or online business models such as e-commerce, SaaS, or startups is advantageous.
- Ability to quickly learn new concepts, adhere to structured processes, and work collaboratively in a fast-paced environment.
- Comfortable using customer support tools, CRM systems, and common office software applications.
- Prior experience in a customer-facing role and relevant educational background in business, communications, or related fields is preferred.

Preferred Qualifications and Benefits:
While not mandatory, candidates with prior experience in digital marketing environments or startup ecosystems will find this role particularly rewarding. The position offers the opportunity to work on-site in Lahore at Paragon Society, providing hands-on experience within a growing agency known for its innovative and results-driven approach. Joining Cuddle Marketing means becoming part of a team dedicated to client success and continuous professional development.

This role is ideal for individuals passionate about customer service and eager to contribute to a fast-growing digital marketing agency.