Posted 23 hours ago 3 views Report Job
We need a mid-level managed services engineer who can independently own ongoing support, monitoring, and continuous improvement for client systems post-deployment, reflecting Sarmaya's commitment to long-term operational partnership, not just delivery and exit.
What You'll Do- → Own resolution of escalated technical issues across client systems
- → Monitor system health and proactively flag/resolve potential issues
- Drive continuous improvement initiatives based on recurring patterns
- Maintain SLAs and manage client communication for support engagements
- Coordinate with engineering teams on root-cause fixes for recurring issues
- Contribute to the knowledge base and documentation for common issues
- 2–4 years of technical support or managed services experience
- Strong troubleshooting skills across cloud/enterprise systems
- Experience managing SLAs and client relationships
- Ability to identify patterns and drive proactive fixes, not just reactive support
- Experience supporting ERP, cloud, or AI-driven systems
- Familiarity with observability/monitoring tools
Skills
aws-managed-services
environment-health-and-safety-hsse
continuous-improvement-process-cip
knowledge-base
IT-SUPPORT
technical-support-tech-support
Troubleshooting
enterprise-resource-planning-erp
food-enterprise-resource-planning-erp
medical-devices-enterprise-resource-planning-erp
artificial-intelligence
Observability
Job Details
Total Positions:
1 Post
Job Shift:
First Shift (Day)
Job Type:
Gender:
No Preference
Age:
18 - 65 Years
Career Level:
Mid-Level
Maximum Experience:
5 Years
Apply Before:
Oct 28, 2026
Posting Date:
Oct 22, 2026
Sarmaya AI
· 11-50 employees - Karachi
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