Management Trainee Officer (Customer Support)

We are seeking an energetic and articulate Management Trainee Officer (MTO) to join our customer support team within the E-Commerce sector. The ideal candidate will demonstrate strong analytical abilities alongside excellent verbal and written communication skills. This role requires someone who can handle high-pressure and challenging conversations with calmness and professionalism, ensuring a positive customer experience even in difficult situations.

Key Responsibilities

- Answer incoming customer calls promptly, addressing queries efficiently while maintaining empathy and professionalism.
- Manage live customer interactions through WhatsApp chats and official email channels, ensuring quick and accurate responses.
- Handle difficult customer complaints and challenging communications confidently, transforming negative experiences into positive outcomes.
- Analyze recurring customer issues by tracking query patterns and provide data-driven feedback to management aimed at improving service quality.
- Collaborate with internal departments to follow up on unresolved customer cases, ensuring timely resolution and closure.

Required Qualifications

- Bachelor’s degree from a recognized institution.
- Experience level ranging from freshers to candidates with up to one year of relevant experience.

Additional Information

- Location: SITE Area, Manghopir Road, Karachi.
- Work arrangement: In-person.
- Candidates must be willing to work six days a week.

Application Requirements

Applicants will be asked to provide the following information during the application process:

- Current salary (if applicable).
- Expected salary.
- Residential address.
- Confirmation of willingness to work six days per week.

This position is based in Karachi and requires physical presence at the workplace. If you are a motivated individual who thrives in a fast-paced environment and enjoys solving customer challenges, this role offers an excellent opportunity to grow your career in E-Commerce customer support.