Manager – Volunteer & Community Engagement

We are seeking a dynamic professional to lead and expand enterprise-wide volunteer and community engagement initiatives. The ideal candidate will be responsible for designing, executing, sustaining, and scaling volunteer programs that foster meaningful community involvement. This role requires close collaboration with internal teams and external partners to ensure seamless planning and delivery of volunteer activities. The successful candidate will build strong relationships with organizations, community groups, corporate partners, and individual volunteers to enhance outreach and engagement opportunities.

Key Responsibilities

- Lead the design, execution, and scaling of volunteer programs across the organization to maximize community impact.
- Coordinate with internal stakeholders and external partners to ensure smooth planning and implementation of volunteer and community initiatives.
- Develop and maintain relationships with community organizations, corporate partners, and individuals to broaden volunteer engagement.
- Manage volunteer induction processes and organize volunteers into structured teams, establishing clear communication and collaboration mechanisms.
- Create and update training materials, support resources, and engagement opportunities to sustain and grow volunteer programs.
- Develop and implement strategies for volunteer recognition and motivation to enhance volunteer satisfaction and retention.
- Provide continuous support and facilitation to volunteers, helping them meet program goals and fundraising targets through various engagement channels.
- Monitor and evaluate program effectiveness regularly, recommending improvements to maintain quality, relevance, and impact.
- Oversee operational and administrative tasks such as logistics, coordination, and reporting to ensure efficient program execution.
- Collaborate with volunteer leadership and operations teams to deliver programs according to established timelines and annual plans.
- Formulate strategies to maintain a sustainable volunteer pipeline and strengthen long-term community engagement.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, Social Sciences, or a related field.
- Minimum of 5 years’ experience in volunteer management, community engagement, relationship management, fundraising, donor relations, or sales.
- Proven leadership skills with the ability to manage teams and multiple stakeholders effectively.
- Strong relationship-building and networking skills with a focus on community engagement.
- Demonstrated ability to conceptualize, design, and implement volunteer and community programs.
- Excellent project management, planning, and execution capabilities.
- Superior communication and interpersonal skills.
- Strong analytical thinking, problem-solving, and organizational skills.
- Proficiency in Microsoft Office and digital tools used for surveys, feedback collection, reporting, and volunteer engagement.
- Ability to recruit, engage, motivate, and retain volunteers through structured programs and interventions.
- Experience in fostering cross-functional collaboration across diverse teams.

This role offers a unique opportunity to make a significant impact by leading volunteer initiatives that strengthen community ties and support organizational goals. If you are passionate about community engagement and have the skills to drive volunteer programs to success, we encourage you to apply.