Manager – Volunteer & Community Engagement

We are seeking a dynamic and experienced professional to lead enterprise-wide volunteer and community engagement initiatives. The ideal candidate will be responsible for designing, executing, sustaining, and scaling volunteer programs that align with organizational goals. This role requires close collaboration with internal teams and external partners to ensure seamless planning and delivery of impactful volunteer and community activities. The successful candidate will also focus on building strong relationships with community groups, corporate partners, and individuals to expand outreach and engagement opportunities.

Key Responsibilities

- Lead the design, execution, and scaling of volunteer programs across the organization to maximize community impact.
- Coordinate with internal stakeholders and external partners to facilitate smooth planning and implementation of volunteer initiatives.
- Develop and maintain relationships with organizations, community groups, corporate partners, and individual volunteers to enhance engagement and outreach.
- Oversee volunteer induction processes and organize volunteers into structured teams, establishing clear communication and collaboration mechanisms.
- Create and update training resources and support materials to sustain and grow volunteer programs effectively.
- Implement volunteer recognition and motivation strategies to improve volunteer satisfaction and retention.
- Provide ongoing support and facilitation to volunteers, helping them meet program and fundraising goals through various engagement channels.
- Regularly assess program effectiveness and recommend improvements to maintain quality, relevance, and impact.
- Manage operational and administrative tasks including logistics, coordination, and reporting to ensure smooth program execution.
- Collaborate with volunteer leadership and operations teams to deliver programs according to agreed timelines and annual schedules.
- Develop long-term strategies to maintain a sustainable volunteer pipeline and strengthen community engagement.

Required Qualifications

- Bachelor’s degree in Business Administration, Marketing, Social Sciences, or related fields.
- Minimum of 5 years’ experience in volunteer management, community engagement, relationship management, fundraising, donor relations, or sales.
- Proven leadership skills with the ability to manage teams and multiple stakeholders effectively.
- Strong relationship-building and networking capabilities, with a focus on community engagement.
- Demonstrated ability to conceptualize, design, and implement volunteer and community programs.
- Excellent planning, project management, and execution skills.
- Strong communication and interpersonal skills to engage diverse groups effectively.
- Analytical and problem-solving skills with strong organizational abilities.
- Proficiency in MS Office and digital tools for surveys, feedback collection, reporting, and volunteer engagement activities.
- Experience in recruiting, motivating, and retaining volunteers through structured interventions.
- Ability to foster cross-functional collaboration and manage complex stakeholder relationships.

This role offers an exciting opportunity to make a meaningful impact by leading volunteer and community engagement efforts at an enterprise level. The successful candidate will play a crucial role in strengthening community ties and enhancing the volunteer experience through strategic program development and execution.