MANAGER BACK OFFICE OPERATIONS

Our client, a Karachi-based Electronic Money Institution (EMI) regulated by the State Bank of Pakistan (SBP), is seeking an experienced professional to join their team as Manager of Back Office Operations. In this role, you will oversee the onboarding of consumers, merchants, agents, and corporate customers, while providing support for queries and complaints related to both onboarding and post-onboarding processes. You will play a critical role in ensuring smooth operational workflows and compliance with regulatory standards.

Key Responsibilities

- Support Agent/Merchant Network Expansion & Acquisition: Lead the operational onboarding and management of new consumers, merchants, agents, and corporate clients to support network growth.

- Performance Monitoring & KPI Tracking: Monitor key performance indicators such as transaction volumes, liquidity management (cash flow), and revenue growth to ensure targets are met.

- Manage Support Team: Oversee daily operations of the support team, ensuring timely registration and onboarding turnaround times (TATs) while resolving any reported issues effectively.

- Training & Compliance: Ensure adherence to SBP regulations and internal EMI policies, particularly related to Anti-Money Laundering (AML) and Know Your Customer (KYC) standards.

- Risk Management: Develop and implement strategies to mitigate risks associated with agent banking, including fraud prevention and unauthorized transaction controls.

- Reporting: Prepare and present detailed reports on agent performance, liquidity status, and audit findings to senior management for informed decision-making.

Required Qualifications

- Minimum of 16 years of education, preferably a Bachelor’s degree in Business Administration, Finance, Accounting, or a related field.

- At least 5 years of professional experience, ideally within a large national or multinational organization.

- Prior experience in the banking sector, with a focus on digital financial services, fintech, or microfinance is highly desirable.

Preferred Skills and Attributes

- Strong communication skills with the ability to effectively manage relationships and resolve issues with merchants and agents.

- Familiarity with agent and merchant management, digital financial products, and EMI services.

- Goal-oriented, reliable, and capable of thriving in a fast-paced environment.

- Strong analytical skills, proficiency in MS Office (especially Excel), and experience with data analytics tools.

- Excellent leadership, negotiation, and relationship management abilities.

Additional Information

Candidates should preferably be under 35 years of age as of the application deadline. This position offers the opportunity to work in a dynamic and regulated environment, contributing to the growth of a leading digital financial services provider.

Applications are invited from qualified professionals who meet the above criteria. Only shortlisted candidates will be contacted for further steps in the recruitment process.

This opportunity was announced on 16 October 2026, with the application deadline set for 25 October 2026. Interested candidates are encouraged to apply through the official careers portal.