Grade: L3
Location: Islamabad
Company: JazzWorld
At JazzWorld, the backbone of every call, connection, bundle, and digital service lies in charging and billing platforms that are precise, resilient, and scalable. As the Manager of Charging & Billing, you will oversee the technology landscape encompassing Charging, Rating, Mediation, and Billing platforms within Jazz’s BSS ecosystem. Your role will involve driving platform governance, modernization, performance, and lifecycle management while enabling new products, revenue streams, and operational efficiencies. Collaborating closely with Technology, Commercial, Enterprise, Digital teams, and external partners, you will ensure the evolution of critical platforms to deliver reliable charging and billing capabilities at scale.
Key Responsibilities
- Own the end-to-end lifecycle, roadmap, governance, and architecture of Charging, Rating, Mediation, and Billing platforms.
- Drive platform optimization, modernization, and transformation to enhance performance, scalability, resilience, and operational efficiency.
- Ensure availability, reliability, capacity planning, security, and disaster recovery readiness across business-critical platforms.
- Lead major upgrades, migrations, transformations, and modernization initiatives.
- Enable new products, services, bundles, promotions, tariffs, and enterprise offerings through timely charging and billing capabilities.
- Partner with Commercial, Enterprise, and Digital teams to support new product launches, revenue streams, and evolving charging models.
- Manage strategic vendors and system integrators, ensuring performance against SLAs, KPIs, and contractual commitments.
- Ensure compliance with regulatory requirements, security standards, and organizational policies while supporting internal and external audits.
- Act as the technology focal point for Charging & Billing initiatives, requirements, and strategic decisions.
- Drive adoption of industry best practices and telecom standards across the Charging & Billing ecosystem.
Required Qualifications
- Minimum 7 years of IT/BSS management experience in the telecom industry, with strong exposure to BSS platforms.
- Bachelor’s or Master’s degree in Computer Science, IT, Telecommunications, or a related field.
- Hands-on experience with Charging, Mediation, Rating, and Billing systems.
- Strong technical knowledge of BSS Charging & Billing platforms and telecom standards including TM Forum, eTOM, and SID.
- Experience with ITSM and project management frameworks, including ITIL and Agile methodologies.
- Demonstrated analytical, problem-solving, decision-making, leadership, and team management skills.
- Ability to thrive in a fast-paced, high-pressure environment.
Preferred Qualifications and Benefits
JazzWorld is at the forefront of building Pakistan’s next-generation digital services platform. Here, you will have the opportunity to develop products and solutions that address real challenges on a national scale. The platform’s extensive reach, combined with shared capabilities across connectivity, transactions, and identity, empowers you to transform ideas into impactful products and businesses.
You will not only manage existing systems but also innovate and create what comes next—turning ambitious concepts into category-leading products and businesses. JazzWorld fosters a culture of continuous learning, scaling, and innovation.
As a certified Top Employer, JazzWorld is dedicated to maintaining global workplace standards and cultivating an inclusive environment where diverse talent can thrive and perform at their best.
Application Deadline: 28th September 2026
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