Manager Collection BAU {Digital Banking Group}

The Manager Collection BAU position within the Digital Banking Group offers an exciting opportunity to lead and manage the collections operations at the Faisalabad branch. This role is designed for a dynamic professional who can oversee the day-to-day business-as-usual (BAU) activities related to collections, ensuring efficient recovery processes and maintaining the quality of the portfolio. The successful candidate will play a pivotal role in driving the collections strategy, coordinating with various teams, and implementing best practices to enhance overall performance.

Key Responsibilities

- Lead and manage the collections team to ensure timely and effective recovery of overdue accounts.
- Monitor and analyze collection performance metrics, identifying areas for improvement and implementing corrective actions.
- Develop and enforce collection policies and procedures in line with regulatory requirements and organizational standards.
- Collaborate with digital banking and other relevant departments to streamline collection processes and leverage technology for improved efficiency.
- Prepare regular reports on collection activities, highlighting trends, risks, and opportunities to senior management.
- Ensure compliance with internal controls and audit requirements related to collections.
- Train and mentor team members to enhance their skills and knowledge in collections management.
- Handle escalations and complex cases, providing expert guidance and resolution strategies.
- Support the implementation of new digital tools and platforms to optimize collections workflows.

Required Qualifications

- A bachelor’s degree in Business Administration, Finance, or a related field is mandatory.
- Proven experience in collections management, preferably within the banking or financial services sector.
- Strong understanding of digital banking products and their impact on collections processes.
- Excellent leadership and team management skills, with the ability to motivate and guide staff effectively.
- Proficiency in analyzing financial data and generating actionable insights.
- Sound knowledge of regulatory frameworks governing collections and recoveries.
- Effective communication and interpersonal skills to liaise with internal teams and external stakeholders.
- Ability to work under pressure and meet tight deadlines while maintaining high-quality standards.

Preferred Qualifications and Benefits

Candidates with additional certifications in credit management, risk management, or related disciplines will be given preference. Experience working in a digital banking environment or familiarity with automated collections systems is highly desirable. The position offers a competitive salary aligned with the Band 9 to Band 7 grade range and provides opportunities for professional growth within a leading financial institution. The role is based in Faisalabad and promises a collaborative work environment focused on innovation and continuous improvement.

Applications for this position are open from September 30, 2026, to October 15, 2026. Interested candidates are encouraged to review the full advertisement for further details.